17 Customer Service Representative Jobs in Beaumont, CA
United Legwear & Apparel Company is Hiring a Customer Service Representative Near Beaumont, CA
Job Summary:The Customer service representative is responsible for monitoring incoming and scheduled orders against available inventory & manufacturing, and timely responding and addressing orders and related tasks as set forth below. We are looking to fill for two positions.
Essential Functions (Including but not limited to):
- Route orders for various customers and schedule pickups with various freight companies.
- Maintain the daily shipping log by adjusting the summary of daily shipments and monitor all orders to ensure timely outbound shipments.
- Verify the weight and carton count on the Bills of Lading for truck shipments.
- Timely and accurately create Bills of Lading and process the Advanced Shipment Notice (ASN) for shipped orders.
- Process shipments by following all routing guides per customer.
- Review reports daily and maintain a high level and responsive level of communication with the sales team regarding order issues and analysis of aged orders by running the Critical Item reports for potential backorders.
- Communicate high priority orders and hot containers to warehouse production department as needed.
- Resolve all order-related discrepancies and assist in vendor chargeback research.
- Respond to customers regarding various accounts via email and phone providing order status, cancellation, and/or revision requests in a timely manner and with excellent customer service skills.
- Notify all customers their shipments are ready via phone, email, or customer portal.
- Monitor and update all customer SOPs.
- Perform any other duties as assigned in support of the company needs and operations.
- Minimum of 3 years routing experience with 2 years of retailer DC routing experience required.
- Experience routing to big box stores; example: Walmart, Target, Costco.
- Experience interpreting routing guides for vendor compliance.
- Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/V-look up and Pivot Tables).
- Excellent computer skills and experience working with a WMS system.
- Excellent customer service skills, and interpersonal skills.
- Excellent communication skills with strong verbal and written communication, analytical and problem-solving skills.
- Strong interpersonal skills and the ability to work well in team environment.
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks and workload seamlessly with keen attention to detail and follow-up.
- Must be detail-oriented with an ability to work well under pressure with a high degree of accuracy.
- Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the company/department.
- Ability to work independently and collaboratively under critical time frames and work on multiple assignments and complex and sensitive information.
Salary: From $22.00 per hour
Schedule:
- Expected hours: 40 per week
- 8 hour shift
- Overtime
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid sick time
- Paid time off
- Parental leave
- Pet insurance
- Referral program
- Tuition reimbursement
- Vision insurance
Job Summary
Full Time
$40k-51k (estimate)
05/12/2024
07/06/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Microsoft Office, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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