Title: Helpdesk Technician 1 or 2

Location: Altoona, PA

Duration: Full-Time Long-Term

Travel Requirement: Local travel (50mile radius), out of area travel negligible < 5 %

About UDNI: UDNI is full-service IT solutions provider with an industry-leading product portfolio, specializing in Traditional IT services, Cyber Security, and Voice solutions. Headquartered in Altoona, PA, UDNI offers a great opportunity for applicants who wish to join a dynamic, growth-oriented company. Our flexible solutions help organizations easily meet the challenges of satisfying changing business requirements and managing IT and Voice environments, while reducing costs and improving efficiency. From managing mobile devices to providing fully managed on premise IT support and business grade voice solutions, our traditional IT, and Voice services offer a comprehensive solution set to address requirements and improve business performance.

UDNI is currently seeking an experienced Helpdesk Technician to join our team of IT professionals. This position offers the opportunity to grow with the company, effect change, and be rewarded for contribution and effort. This is an ideal position for a driven, aggressive, self-starting technology professional who works well both individually and in a team environment.

Key Responsibilities: The Helpdesk Technician will assist customers who are experiencing technical issues via remote support over the phone and /or on-site. The helpdesk technician is responsible to resolve IT-related service requests or to escalate to specialized departments when needed. The helpdesk technician is also responsible to advocate for our customers to ensure that effective solutions have been provided in a timely manner.

General experience should include but are not limited to:

• Strong technical background with experience in the following a plus
• Windows Server 2016, 2019
• Windows 10
• MacOS
• Active Directory and Group Policy
• Office 365
• Helpdesk experience with a focus on remote support via phone
• Ability to solve tough problems using efficient solutions that are scalable
• Participate in rotating on-call after hours for emergency support requests
• Work with other team members in a positive constructive manner

Education, Experience and Skills Preferred:

• Technical Degree in an IT-related field or equivalent experience
• 2 years of experience
• Ability to multi-task under aggressive timelines
• Must possess a strong analytical and technical background with troubleshooting and problem-solving skills and be able to resolve technical issues quickly and generate trust from clients, staff, and leadership.
• Strong written and oral communication skills with the ability to explain technical information to customers and co-workers with different skill levels. Must be friendly, assertive, and knowledgeable with clients on the phone.
• Ability to generate technical documentation and have strong client service skills.
• Self-motivated with excellent interpersonal skills, be able to work effectively in a team environment.
• Ability to assimilate complex information and convey effectively
• Have a working knowledge of the Windows Operating system and intermediate networking skills.
• Background in client systems administration and implemented technologies.
• Must be able to plan, organize, and prioritize to manage time effectively and efficiently to accomplish tasks.

UDNI offers a great opportunity for applicants who wish to join a dynamic, growth-oriented IT services company. We are looking for team members to grow with our company and have fun in the process. This full time Helpdesk Technician position offers a competitive salary and benefit package.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: $21.50 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekdays

Experience:

• Help desk: 1 year (Required)
• Windows: 2 years (Preferred)

Ability to Commute:

• Altoona, PA 16602 (Required)

Ability to Relocate:

• Altoona, PA 16602: Relocate before starting work (Required)

Work Location: In person