About the Role: 

Unite Us is hiring a self-motivated Senior Customer Success Manager with strong customer-facing skills and a passion for health and social care. The Senior Customer Success Manager will be responsible for ensuring their customers achieve their business objectives with Unite Us. This is a role that spans from strategic to tactical thinking, with relationship-building at its core. Post implementation, you will guide your client through our proven approach to building and growing strong communities of organizations that work together. You’ll be a key part of a dynamic, cross-functional team, so the ability to manage competing priorities and work well with others is a must. 

What You'll Do:

• Build and maintain strong, long-lasting customer relationships with key stakeholders by becoming a trusted expert and advisor in managing Unite Us solution
• Develop and iterate on success plans for customers that outline their key objectives, success metrics; identify key risks and solutions to ensure long-term partnership success
• Partner cross-functionally across Unite Us on behalf of your customer to ensure their success
• Deliver best practices for process workflows within different verticals and environments, based on specific client use cases, evolving industry standards, and an understanding of related tools 
• Present recommendations to customers for improving or expanding the use of Unite Us within their organization and community partners 
• Solicit and synthesize customer feedback on a regular basis to serve as the voice of the customer within Unite Us 
• Analyze data to provide deeper insights and smarter understanding of customer operations, opportunities for improvement and areas of strength
• Own client renewals and expansion opportunities in partnership with key internal stakeholders 
• Mentor other CS team members 
• Exhibit confidence in one’s ability to problem solve and be successful while also expressing confidence in and support of others

You’re a great fit for this role if:

• Four-year college degree from an accredited institution. Master’s Degree preferred.
• Minimum 3 years in a business, software or healthcare environment
• Demonstrated experience building relationships with external partners and stakeholders
• Customer-facing services experience such as consulting, account management, customer success or internal services partner
• Demonstrated success managing complex customers and scenarios with organization and confidence
• Self-starter motivation with strong organizational and time management skills – you make things happen!
• Excellent communication and presentation skills – you’re an active listener who can break down complex ideas and tailor your message to a specific audience
• Experience analyzing data to pull out insights, tell a story, and drive action
• Empathy and business acumen - you build trust with clients by understanding their motivations and bigger picture business objectives and connecting those to the Unite Us product suite and mission
• Comfort engaging with customers, promoting Unite Us, and generating buy-in across multiple stakeholder groups
• The ability to thrive in a variable and demanding start-up environment - you are solutions-oriented, comfortable with ambiguity and highly adaptable
• Experience working with customers to execute renewals and upsell/expansion opportunities
• A passion for healthcare or human services

The Unite Us Story:

As our co-founders transitioned from military to civilian life, they saw barriers and inefficiencies among their veteran community in trying to navigate the most basic health and social services. Together, they set out to improve that experience for everyone in need through technology that connects people to the care they need, when they need it, in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work side-by-side with local organizations, and track data and outcomes to build coordinated care networks that support all aspects of community health. Unite Us is boldly changing the nation’s care delivery system. If you want to do well and do good, join Unite Us– we can build healthier communities together.

Environmental Job Requirements and Working Conditions:

• This position is remote, U.S. based
• The target pay range for this role is: $87,500-$95,000This salary range represents our national target range for this role. Some geographic areas may have higher target ranges.
• This position may require 20% travel 
• All team members in departments that must be available for in person meetings (currently Customer Success, Networks & Sales) must submit proof of Covid-19 vaccination and booster, or receive an approved accommodation. Accommodations will be reviewed and approved on an individual basis. 

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.

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