Overview

The Account Manager role is focused on operational excellence, while still being a client-facing role. The role will consistently work with cross-functional teams as well as vendors to both plan and execute campaigns. The account manager will work in conjunction with the strategist on end-to-end campaign management.

Responsibilities

• Maintain account stability with key clients via white glove service and operational excellence.
• Work end to end across campaigns – balancing campaign management across various stages at one time.
• Build holistic, full-funnel media plans for Retail and CPG campaigns across all activation channels and creative formats.
• Coordinate campaign workflow cross-functionally, including collaboration with external vendors, to ensure campaign success.
• Work with Legal/ Finance to close out opportunities.
• Work with client and finance team to ensure all invoices are sent and paid in a timely manner.
• Monitor campaign performance and work with campaign counterparts to ensure we not only meet but exceed KPIs.
• Provide campaign reporting to campaign counterparts on a consistent basis and collaborate to bring the campaign to life through data
• Conduct historical & brand research for new & existing clients.

Requirements

• A minimum of 3-5 years of digital media experience in a client facing role, focused on either operations or customer success.
• A minimum of a bachelor’s degree required.
• Strong knowledge of digital campaign metrics and goals (i.e. - CTR, CPA, etc.)
• Experience in managing expectations in a deadline-driven environment.
• Experience collaborating with cross-functional teams preferred.
• Shopper marketing, CPG or retail industry experience preferred.
• 3rd party tagging experience preferred.
• Experience working in Salesforce preferred.
• Proficient in Excel & PPT

Soft Skills

• Time management
• Organization
• Prioritization
• Multitasking
• Collaboration
• Clear communicator
• Proactive
• Service oriented
• Detail oriented
• Analytical
• Strategic & creative thinker
• Problem solver
• Deadline focused