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Good Experience in Mac Support
· Provide first/second level contact and problem resolution for customer issues.
· Work with Third Party Vendors to remediate complex AV issues as needed.
· Provide timely communication on issue status and resolution.
· Maintain ticket updates for all reported incidents.
· Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and
· Microsoft Office 2010 & authorized desktop application.
· Should have basic knowledge of Mac operating system, to support Apple pc users.
· Install, upgrade, support and troubleshoot for printers, computer hardware.
· Performs general preventative maintenance tasks on computers, laptops, printers.
· Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
· Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
· Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
· This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
· Asset Management.
· Candidate Required Minimum Qualifications and Skills
· Demonstrate competent experience based on the job description above.
· Desired CompTIA A , Microsoft Certified Professional (MCP) or better.
· Minimum of 24 months’ years of IT experience.
· Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Client anti-virus & encryption solutions, Helpdesk ticketing systems.
· Mobile device management including IOS and Android devices, Windows PC/laptop management via Active Directory.
· Proven analytical, troubleshooting and problem- solving skills.
· Proven ability to multi-task, effectively determine priorities and meet SLA’s.
· Excellent communication relationship-building and internal customer service skills.
· Adaptable and flexible in a fast-changing industry and work environment.
· Willing to work off-hours and weekends when required for projects or emergency support.
· In addition, the Band 2 Technician will mentor and assist Band 1 & 0 technicians in their work and provi
Job Types: Part-time, Contract
Pay: $170.00 - $200.00 per day
Benefits:
Experience level:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Part Time | Contractor
Education & Training Services
$50k-62k (estimate)
05/25/2024
06/11/2024
unacademy.com
BANGALORE, KARNATAKA
1,000 - 3,000
2015
GAURAV MUNJAL
$5M - $10M
Education & Training Services
The job skills required for IT Support Technician II include Troubleshooting, Help Desk, Customer Service, Problem Solving, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician II positions, which can be used as a reference in future career path planning. As an IT Support Technician II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician II. You can explore the career advancement for an IT Support Technician II below and select your interested title to get hiring information.