Responsibilities for Desktop Support Specialist

Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

Act as the initial point of contact for all computer and system related concerns from clients or other employees

Assist management in creating training materials pertaining to computer troubleshooting and usage

Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Maintain a working log detailed all required system updates, as well as the date of completion

Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems

Resolve technical issues related to network interruptions

Install and configure computer systems and applications within the company

Windows & Mac operating system knowledge

Advantage if Linux is there. Not mandatory

Good knowledge on rebuilding Mac and Windows

Good knowledge about basic windows and Mac Troubleshooting

Able to troubleshoot audio video devices

Should have knowledge in hosting virtual meetings

Job Type: Full-time

Pay: $4,000.00 - $4,300.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Hillsboro, OR 97006 (Required)

Ability to Relocate:

• Hillsboro, OR 97006: Relocate before starting work (Required)

Work Location: In person