418 Customer Service Manager Jobs in Raleigh, NC
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Umbria Hospitality Group is Hiring a Customer Service Manager Near Raleigh, NC
About us
Umbria Hospitality Group is a small business in Raleigh, NC. We are professional, agile and fast-paced.
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
```Overview:
We are seeking a highly motivated and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for overseeing reservations and handling questions our customers may have, and ensuring exceptional service is provided. If you have a passion for delivering excellent customer experiences and possess strong leadership skills, we want to hear from you!
Responsibilities:
- Manage and lead a team of customer service representatives, providing guidance, coaching, and support
- Develop and implement customer service policies and procedures to ensure consistent service delivery
- Monitor customer interactions to ensure quality standards are met and identify areas for improvement
- Handle escalated customer inquiries or complaints in a professional and timely manner
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction
- Conduct regular performance evaluations and provide feedback to team members
- Develop training programs to enhance the skills and knowledge of customer service representatives
- Analyze customer service data and generate reports on key performance metrics
- Stay up-to-date with industry trends and best practices in customer service
Skills:
- Strong leadership abilities with proven experience in managing a team
- Excellent communication skills, both verbal and written
- Exceptional problem-solving skills with the ability to think quickly on your feet
- Proficient in store management systems and software applications
- Knowledge of payroll processes and procedures
- Strong math skills for handling financial transactions accurately
- Multilingual abilities are a plus, as we serve a diverse customer base
- Familiarity with retail math concepts for inventory management
- Experience in recruiting and training customer service staff
- Knowledge of stock management principles and practices
- Ability to conduct employee orientations and onboarding processes
If you are a dedicated professional who is passionate about providing outstanding customer service, we invite you to apply for the position of Customer Service Manager. Join our team today!```
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
Experience level:
- 2 years
Shift:
- Evening shift
Weekly day range:
- Every weekend
Ability to Relocate:
- Raleigh, NC 27603: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$85k-111k (estimate)
03/07/2024
04/09/2024
The job skills required for Customer Service Manager include Customer Service, Leadership, Customer Satisfaction, Problem Solving, Onboarding, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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