Position Title Call Center Scheduling Supervisor Southlake Campus Position Summary / Career Interest: The OAM (Office of Access Management) Call Center Supervisor leads a team of scheduling staff that covers multiple outpatient specialties at The University of Kansas Health System. The Supervisor is responsible for all daily operations of their scheduling team including hiring, training scheduling staff. They monitor individual and team performance and productivity to achieve set targets. The Supervisor works with clinic leadership to ensure there is a seamless communication protocol. The OAM Call Center Supervisor investigates scheduling issues and collaborates with OAM Access Analysts on optimizing electronic medical record tool functionality. The OAM Call Center Lead works out of the OAM Call Center location. Responsibilities: Supervises the scheduling workflow of patients and determines the clinical appropriateness of the condition to the procedures. Acts as a liaison between physicians, hospital clinics, nursing personnel, residents, etc. to optimize patient scheduling and care. Lead complaint control. Ensures optimum staffing, oversee all personnel evaluations, recruits and orients new staff in all areas of scheduling. Maintains a patient-centered focus and strives to support the mission, goals and values of the hospital, department and division. Responsible for ensuring that all division activity is performed in an efficient, organized and safe manner with an optimum degree of accuracy. Responsible for the PI tracking, productivity measuring, divisional policies, procedures, and ongoing employee education. Maintains knowledge and understanding of all scheduling aspects, pre-authorization and pre-certification as well as basic knowledge of health insurance and billing procedures. Schedules, reschedules/cancels and blocks schedules in a courteous, professional and timely manner as well as answers phones in a timely manner. Responsible for completion of mandatory educational assignments . *Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. *Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. *Note: These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. JOB REQUIREMENTS Required: High School Diploma/GED Four (4) years of progressively responsible and directly related work experience in a healthcare setting, preferably in a call center environment AND Prior lead or supervisory experience or demonstrated experience at SHC Proficiency of Level IV, plus: Skilled in effective communications, customer service, problem solving, and managing multiple priorities. Demonstrated knowledge and understanding of insurance eligibility, benefits, contract language, and medical terminology. Ability to demonstrate supervisory OR training/knowledge base skills Demonstrates knowledge of registration policies, FSC determinations and contract information. Accurately utilizes EPIC insurance dictionaries to assign FSC. Demonstrates acceptance of patient and family regardless of race, gender, disease process, life-style, sexual orientation, religious or cultural beliefs. Ability to utilize appropriate manual and electronic systems. Preferred: Associate’s degree in health care related field from an accredited college or university OR Bachelor’s degree from an accredited university Time Type: Full time Job Requisition ID: R-33773 We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests. Notice: If you are a Current Employee or Contract Worker, please log into Workday to search for and apply to jobs using the Career application or by searching "Find Jobs". Your application, if submitted using this portal, cannot be moved forward. About The University of Kansas Health System As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.