Unlock Your Potential with as a Customer Service Rep II - Last Mile!

Shift Details:

Are you ready to embark on a dynamic career journey? We areoffering multiple shifts with exciting challenges and growth opportunities. Take a look at our shift options:

• One AM Shift : 7am to 4pm, Friday through Tuesday, with Wednesday and Thursday off.
• One MID Shift : 9am to 6pm, Wednesday through Sunday, with Monday and Tuesday off.
• One MID Shift : 9am to 6pm, Saturday through Wednesday, with Thursday and Friday off.

Manager's Vision for Your Role:

As a Customer Service Rep II in our Last Mile division, you will be at the forefront of delivering exceptional service. Your mission? To ensure we meet our commitments and leave our customers delighted every step of the way. This isn't your ordinary customer service roleit's about juggling multiple projects, delivering solutions, and playing a crucial part in our global freight solutions. Join us and be a star in our customer-centric team!

Your Impact:

Here's a glimpse of what your thrilling day-to-day will entail:

• Dispatching delivery drivers with precision
• Engaging with customers and partners via phone and email, providing top-notch assistance
• Diagnosing, evaluating, and swiftly resolving issues and complaints
• Monitoring the smooth progress of delivery routes
• Expertly handling data entry and generating insightful daily reports

What You Bring to the Table:

At a minimum, we're looking for:

• 1 year of experience in a customer service role within a dynamic call center
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Intermediate computer skills

But wait, there's more:

• High school diploma or equivalent
• Experience with Microsoft Office and other business applications
• Bilingual proficiency in English/Spanish (a huge plus!)
• Strong customer service skills with a determination to resolve issues
• Exceptional multitasking abilities paired with top-notch organization skills
• The ability to thrive under pressure, consistently exceeding customer expectations

Join a passionate team fueled by innovation and a drive to deliver excellence. Here, your career advancement knows no limitsregardless of your background. We're committed to your growth, and the possibilities are boundless.