About Twitch

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on Linkedin, Twitter and on our Blog.

About the Position 

We are looking for a thoughtful and collaborative UX Program Manager to join our UX Operations team to increase proficiency across the organization. UX Program Management works across the entire team, supporting our biggest projects, defining and tracking our goals, and ensuring that every designer and researcher has the support they need to promote creativity and invent customer-focused solutions. If you are excited to join the UX Program Management practice, with an aim at developing end-to-end process, routines, rituals, artifacts, engagement across the Product Organization and beyond, all within an inspiring UX team, with a big impact on our customers' experience we'd love to meet you. Our UX organization is mostly on the west coast but we are distributed throughout the United States and we are open to remote candidates for this position.

You Will

• Manage projects and programs for the UX Organization ranging from simple maintenance all the way to 
• Execute, manage and continuously assess discovery and delivery processes to meet the needs of the program - i.e. ensure the right activities, artifacts and meetings or routines are in place
• Stand-up supporting rituals and routines to support elevation of cross-department design projects from discovery to validation into a program of work
• Identify solutions for project teams to apply depending on project or program type, i.e. leverage iterative design sprints for rapid ideation or design solutions; where to involve Accessibility reviews, UXR engagement or Design System engagement
• Create reporting and supporting rituals via JIRA and other tooling (Lucidchart, Google) to drive and measure daily execution, monthly reporting and progress-to-annual goals for the team to track against - this is both for the individual project teams, cross functional partners (Accessibility, TPM) and for UX leadership 
• Develop resourcing, capacity planning and run table stakes program management routines like sprint planning, grooming, walking the board, etc.
• Be a trusted advisor and strategic partner to Directors of UX Design & Research supporting roadmap planning, helping galvanize and increase engagement across the team
• Work closely with and be an advocate for key internal teams such as Accessibility, Design Systems 
• Be a resource and key collaborator with Product, Engineering and other cross-functional support or control partners; working collectively to identify opportunities to improve the design process and conversely to advocate for the design process across the business
• Be able to speak to and advocate for Design and Research process, creating supporting materials as needed
• Build relationships with the designers and raise their concerns to design leadership in a detailed and applicable style

You Have 

• 8 years managing complex projects for a large software business
• Proficiency with project management software especially JIRA / Atlassian tools
• Deep understanding of complex processes, design and / or research process standards and practices
• Helped teams of designers and / or researchers create a process to clarify ambiguous problems
• Proficiency in written communication, detailed notes or documentation creator 
• Comprehension of common design tools such as Figma and Sketch
• Commitment to following through and helping others make decisions

Bonus Points

• Certification in common program management techniques
• Experience as a designer, in service design, in design operations or close alignment with these teams in the past
• Understanding of Accessibility / WCAG best practices

Location(s): Remote / San Francisco / Seattle

Contract Length: 11 months

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.