9 Customer Support Specialist Jobs in Paul, MN
Twin Cities PBS Careers is Hiring a Customer Support Specialist Near Paul, MN
Twin Cities PBS (TPT) is one of the most innovative public media organizations in the country. Every day, TPT uses the power of media to advance local storytelling, spur engagement and learning, help young people succeed and support adults in the pursuit of lifelong learning.
The Customer Support Specialist is responsible for interacting professionally with Twin Cities Public Television members and viewers, via phone, email, chat, or in-person to achieve maximum loyalty to Twin Cities Public Television. This position provides outstanding service to members and viewers via the phone, email, and letters to achieve maximum member and viewer loyalty to Twin Cities Public Television.
Salary: $21 - $23 per hour depending on qualifications
Hybrid Work Environment: Candidates must live in or be willing to relocate to the Twin Cities Metro area.
MAJOR AREAS OF RESPONSIBILITY:
(100% of time)
- Support inbound calls and emails by engaging in real-time inquiries and troubleshooting with members and viewers to resolve issues and provide information.
- Solicit new gifts, maximize current member contributions, and actively recruit or renew existing members to maximize revenue goals.
- Deliver excellent customer service to TPT’s members and viewers, while resolving issues quickly and efficiently.
- Provide technical support for members experiencing difficulties downloading and using the PBS Passport app.
- Confirm response communications between engineering, programming, and marketing to ensure the accuracy of verbal and written responses.
- Provide thoughtful and well-written responses to incoming email inquiries.
- Answer TPT’s on-line Customer Service Chat service.
- Regularly document emails and update response templates in the CRM.
- Record details of interactions details in the CRM to enable efficient analysis and reporting of member and viewer activities.
- Update member services knowledge base to help track and monitor response time to member and viewer inquiries.
- Serve as liaison between members, management and/or development personnel for escalations and troubleshooting.
- Provide backup support to the Membership Specialist in processing premiums and other projects and tasks to ensure the orderly flow of the department.
- Other duties as assigned.
Required Experience
- 2 years of proven experience in customer service position.
- 1 years of Customer Relationship Management software, such as Salesforce.
- 2 years of handling complex technical customer support calls, chats, and emails.
Preferred Experience
- Associates degree
- 4 years of previous customer service/support experience handling complex technical support calls.
Knowledge, skills, and abilities
- Outstanding written and verbal communication skills.
- Demonstrate the ability to deal with different personalities.
- Excellent phone etiquette skills.
- Good interpersonal and organizational skills.
- Exceptional data entry skills.
- Ability to remain calm in stressful situations.
- Ability to multi-task projects simultaneously.
- Good reporting and analysis skills.
- Excellent time management skills.
- Strong computer skills: Microsoft Office Suite - Outlook, Word, Excel, OneDrive, Teams, customer service software.
- Strong focus on audience and end user needs.
- Ability to work collaboratively and communicate effectively with all team members.
- Constant commitment to advancing Inclusion, Diversity, Equity and Accessibility (IDEA) priorities within the organization.
We know that engaging, building trust, and making a difference relies on the collective wisdom and strength of a truly diverse organization. With this in mind, and as an equal opportunity employer, we encourage and strongly welcome candidates of all identities, lived experiences, orientations, and communities to apply.
Job Summary
Full Time
$53k-71k (estimate)
04/21/2024
06/19/2024
The job skills required for Customer Support Specialist include Customer Service, Microsoft Office, Customer Support, Data Entry, Verbal Communication, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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