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Customer Service Representative
$38k-48k (estimate)
Full Time 0 Months Ago
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Twin Cities Appliance Service Center Inc. is Hiring a Customer Service Representative Near Hopkins, MN

Benefits/Perks
  • Competitive Pay
  • Paid training 
  • Paid time off
  • 401K plus company match
  • Health, Dental, Vision, Supplemental Insurance 
  • Growth and Career Advancement Opportunities
  • Great Working Environment in Family Owned Business
 Company Overview
Twin Cities Appliance has established itself as a leading appliance repair service company that delivers exceptional, convenient customer service. As Whirlpool Corporation's only W Service company in Minnesota, we receive unparalleled support and training to service their trusted brands including Whirlpool, Amana, Kitchen-Aid, Maytag, and Jenn Air. 
Job Summary
Twin Cities Appliance is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are responsible for handling service requests as well as coordinating our Technician’s schedules to maximize productivity and ensure prompt, courteous, and efficient service to all customers.
This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of situations on a day-to-day basis.
Responsibilities 
  • Receive incoming service requests and make outbound calls, texts and emails in a professional and courteous manner
  • Schedule customers, collect payments, and billing
  • Assign jobs based on routes and driver location
  • Customer data entry
  • Proactively gain and maintain a full understanding of our portfolio of products and services
  • Effectively handle multiple tasks, while being consistently interrupted by phone calls, emails, and competing priorities
  • Must have the ability to learn how to schedule technicians using our software
Qualifications
  • Prior customer service experience
  • Basic computer knowledge
  • Previous experience in the service industry is a major plus point
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently

Job Summary

JOB TYPE

Full Time

SALARY

$38k-48k (estimate)

POST DATE

05/22/2023

EXPIRATION DATE

05/22/2024

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The job skills required for Customer Service Representative include Customer Service, Products and Services, Billing, Data Entry, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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