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Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Customer Care Representative to join CEI, a wholly owned subsidiary of Element Fleet Management. As the leading expert in fleet accident, safety, and risk management, we provide unmatched fleet products and services to our clients.
At CEI, you will play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a collaborative culture where every employee can make a difference!
Are You:
As the Customer Care Representative, you will be the liaison between our company and customers to process claim information in response to inquiries, concerns, and requests about fleet incident /safety services with a focus on providing outstanding customer service.
This position is full-time (40 hours/week) with full benefits, working from home within a commutable distance from one of our U.S. offices (Hopkins, MN or Owings Mills, MD).We offer 2 weeks of paid training - 8:30am to 5pm ET Monday - Friday. Following training you will begin your assigned scheduled shift, which will include one weekend day. You will need to be flexible to work 8-hour shifts which may include a weekend shift. We provide all computer equipment needed to perform your job from home.Team members will be located near an office (Hopkins, MN or Owings Mills, MD) to attend company meetings and events as required.
A Day in the Life
Requirements
Telecommuting Requirements
What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
* Hybrid work environment for most positions
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors.
Full Time
Consumer Services
$40k-50k (estimate)
02/28/2024
05/29/2024
www.elementcorp.com
Toronto, Ontario
500 - 1,000
Jon Sweet
$200M - $500M
Consumer Services
Element Vehicle Management Services leases more than 300,000 vehicles (mostly cars and light trucks, but also medium and heavy trucks and trailers) and oversees about 245,000 under various management agreements. Besides leasing and fleet management, the firm provides maintenance, collision repair, and fuel card services. Clients include government agencies and corporations in the pharmaceutical, telecommunications, and energy industries. The company formerly known as PHH Vehicle Management Services (aka PHH Arval)was a subsidiary of PHH Corporation until 2014, when it was sold to Element Finan...cial Corporation for $1.4 billion in cash.
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The job skills required for Customer Care Representative include Customer Service, Products and Services, Microsoft Office, Customer Care, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.