Position Summary:

The Server is responsible for the service of beverage and food to include order taking and delivery beverage and food items. This task is to be carried out in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction. Placing orders with the culinary department and communicating any special requests. Presents and settles payment and returns service equipment to washing area promptly. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knows the menu, provides guidance with menu offerings and responds knowledgeably to questions.
• Delivers prompt, excellent service to ensure an exceptional guest experience.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the point-of-sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the point-of-sale procedures to pre-check order and close out the check.
• Present the check to guests promptly.
• Comply with all cash handling and policies and procedures.
• Ensure specific requests are accommodated and the number of settings and condiments correspond correctly to order.
• Arrange the setting according to guests’ pleasure before graciously presenting the check for signature, then, retrieve items when service has ended.
• Completes closing side duties.
• Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
• Complies with all guest service basics such as uniforms, nametags and proper guest greeting.
• Knowledgeable of restaurant facilities and services to assist guest as appropriate.
• Ensures all communication containing Company, restaurant, brand and guest information is consistent with privacy policies, practices and regulations.
• Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment. Equipment only to be used as intended.
• Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day; be familiar with all Restaurant services/features and activities to respond to guest inquiries accurately.
• Respond in a positive, calm tone to guests and team members at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Attend trainings, meetings, and other department events, as scheduled
• Other duties as assigned by management.

Qualifications:

The Company may consider an equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience:

• High school education or equivalent experience.
• 6 months of previous F&B (Hospitality/Restaurant industry preferred).
• Familiarity with restaurant industry practiced preferred.
• Excellent interpersonal communication skills.
• Excellent customer service.
• Punctual.
• Energetic, motivated personality.
• Must be able to lift at least 30 lbs.

About the Company:

TULUM PRIME is focused on providing an elevated experience through culinary delights, unique libations and a variety of entertainment. Our ever evolving Mexican-inspired cuisine, using only the best and quality ingredients from sources around the world, is prepared fresh and presented in a fun and picture worthy manner. Our expertly crafted drink menu has been curated by a team of mixologists to reimagine some classics as well as create new favorites. Every visit to Tulum Prime is a new experience that goes beyond a dinner out. A rotation schedule of DJ’s and entertainment provide a complete night out that we describe as “The Prime Experience”!

TULUM PRIME provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Ability to Relocate:

• Coral Springs, FL 33071: Relocate before starting work (Required)

Work Location: In person