12 Customer Support Specialist Jobs in North Andover, MA
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TSD Mobility Solutions is Hiring a Customer Support Specialist Near North Andover, MA
Job Description
Job Description
Do you have a great attitude? Willing to learn? Would you like to join an established, growing SaaS platform provider to one of the largest sectors of our economy?
TSD is a technology company specializing in solving business problems for auto manufacturers, rental car agencies and insurance companies worldwide.
Learn the world of SaaS product delivery and the automotive industry while improving your technical and support skills. Come work for a small company with large clients : www.tsdweb.com
Responsibilities :
- Offer excellent customer service assisting our clients with our software-as-a-service products via phone and email.
- Leverage, develop and maintain a knowledgebase of problems and solutions to assist your teammates.
- Provide accurate documentation in our ticketing system on each customer interaction noting details in incident or request, customer contact information, and progress or resolution.
- Provide helpful, friendly support explaining application functionality, assisting customers to increase their own knowledge of our software.
- Troubleshoot and resolve navigation, software usage, and / or system and connectivity issues, escalating when necessary to ensure timely resolution.
Qualifications :
- Excellent customer service, written and verbal communication, problem solving, and follow-up skills are essential
- Proficiency in the Microsoft Office Suite of products
Please Note :
This is a full-time position with competitive salary and excellent benefits package; Visa sponsorship is not available.
Company Description
TSD designs and develops fleet mobility solutions for dealerships, automotive manufacturers, automotive groups, and car rental companies worldwide.
TSD's car rental software and loaner car software powers over 16K automotive businesses today.
Company Description
TSD designs and develops fleet mobility solutions for dealerships, automotive manufacturers, automotive groups, and car rental companies worldwide.
TSD's car rental software and loaner car software powers over 16K automotive businesses today.
Job Summary
Full Time
$63k-84k (estimate)
03/27/2024
04/28/2024
The job skills required for Customer Support Specialist include Customer Service, Problem Solving, Microsoft Office, Verbal Communication, Customer Interaction, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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