Job purpose

The Chain Sales Specialist is responsible for meeting clearly defined service expectations with each chain customer and executing volume, distribution, shelf space and display strategies in a manner that supports consistent business growth and enhances our position in our chain accounts. The Chain Sales Specialist is expected to achieve their goals via the utilization of strong industry and product knowledge to deliver solutions to our chain customers.

Duties and responsibilities

• Achievement of key objectives to include case volume, dollar volume, gross profit, and authorized shelf, distribution and display programs. 
• Provide service for each chain customer to meet agreed upon standards for back-stock organization, shelf stock, cold stock, and execution of planograms for displays and shelf.
• Ensure positive customer relationships based in open and detailed communication, product education and a commitment to proactively act against store opportunity or concerns in cooperation with supervisor.
• Understands and works with store management on inventory levels by being aware of current inventory and out of stock situations, and by alerting management to possible changes in demand.
• Develop and deliver sales presentations in a professional and effective manner
• Troubleshoot issues with customers to provide problem resolution
• Inform customers of pricing, shipping dates, anticipated delays
• Take a consistent and accurate inventory as agreed upon with store and generate an accurate order that maximizes product availability within guidelines set by store.
• Enter and edit orders accurately and within required timeframes
• Follow up on all orders to ensure delivery by specified dates
• Deliver product to customers when required
• Perform training with customers about product, and sampling events for consumers as directed by supervisor.
• Run an establish route consistently to ensure proper account coverage, and complete required surveys or tracking forms accurately and consistently.

Qualifications

REQUIRED

• Must be 18 or older
• Must have a valid driver’s license
• Must have a clean driving record
• Excellent Customer Service skills
• Outstanding Verbal & Written Communication Skills
• Ability to multi-task with minimal errors
• Must be able to lift up to 175 lbs
• Must be a team player and work well under minimal supervision
• Knowledge of safe work practices

PREFERRED

• High School Diploma or GED
• Previous sales, merchandising, or pull-up experience
• Previous food service or distribution experience

• Intimate knowledge of wine, beer and the Tryon Portfolio
• Proficient in MS Word, Excel and PowerPoint
• Experience with a material handling equipment (i.e. hand truck, dolly, pallet jack)
• Previous experience using ERP systems (Encompass highly preferred)

Working conditions

The employee will perform work in these areas:

• Warehouse dock
• In vehicle while in route to customer locations
• Customer locations