The ideal candidate will have impeccable oral and written communication skills, excellent customer service skills, strong analytical and organizational skills, and constantly strive for ways to improve and promote quality, accuracy, and effectiveness. Must possess the ability to research, evaluate, recommend, and implement best practices. Demonstrate enthusiasm and commitment toward the job and the mission of the company. Will interact professionally with staff at all levels of the organization and hotel guests. Possess a high level of interpersonal skills to handle sensitive and confidential information and situations. Requires demonstrated poise, tact, and discretion. The IT Manager reports to the Director of Finance.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

To perform this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for installing, testing, maintaining, and replacing IT equipment (servers, computers, phones, & peripherals)

Troubleshooting hardware, software, and network issues.

Programming and configuring hardware and software.

Performing M/A/C

Coordinating resources to resolve simple to complex issues.

Performing hardware repairs and maintenance.

Responsible for providing end user support and maintaining the availability of information systems

Gatekeeper for ticketing system for reporting IT request.

Supporting all end user hardware and software

Assisting in the purchase of new and replacement hardware, software and other IT supplies.

Managing projects function as a lead within the department in assessing, researching, recommending, and implementing technology solutions to address business needs.

Participates in minimizing information security risks through the implementation of policies and procedures, identifies areas of opportunity, and makes recommendations for continuous improvements

Ensuring systems have up-to-date antivirus & anti-malware protection.

Ensuring software updates are tested and applied in a timely fashion.

Ensuring backup and disaster recovery is operational and achievable.

Continuously improves help desk service according to industry best practices

Implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal & external relationships.

Documenting issues with corresponding resolution to build up knowledge base.

Utilizing help desk ticketing system and emails to manage and prioritize to resolve issues. Escalating and/or coordinating troubleshooting efforts with third party vendors.

Maintaining open communication with end users to instruct and to promote a better understanding of technology

QUALIFICATIONS REQUIREMENTS:

To perform this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Requirements

Comprehensive knowledge of LAN environments, client server architecture, windows server environments, and desktop applications.

Able to work, troubleshoot, and have a general understanding of NEC phone systems and commands, analog, and digital lines.

Being able to work and troubleshoot firewalls and different types of managed and unmanaged switches.

Regularly propose new changes to network infrastructure.

Supervise and oversee hardware and software implementations.

Work and troubleshoot Staff Printers (Toshiba, HP, etc.)

Able to lift heavy equipment.

Run network cabling when required.

Data Recovery skills.

Understanding of Backups, NAS and SAN Units.

Comprehensive knowledge and hands on Office 365 Administrative Center, Active Directory and Exchange hybrid server environment.

Work with different vendors in order to get better pricing, functionality, and troubleshooting of different information systems.

Salesforce basic experience

General knowledge of virtualization concepts and/or experience managing virtual environments, TCP/IP network concepts and/or experience managing Ethernet and Wi-Fi networks.

General knowledge of hospitality information systems and hospitality experience preferred.

Bachelor’s degree in computer science/management information systems or related field highly preferred.

5 years of IT management experience or network administration with leadership experience.

Work closely with accounting and finance processes and procedures reports, to safekeeping new assets, IT Expenses control.

Maintain Asset inventory for IT equipment, Asset Disposal reports.

IT Vendor Management

Gatekeeper for Departmental Softwares overall property assigning dedicated team members for training and software control.

Work closely with Networking partner Ipower Technologies on reporting, and updating systems and cases on the go.

LANGUAGE SKILLS:

Bilingual English/Spanish a plus

PERSONAL SKILLS

Highly Detail oriented, excellent organizational skills, ability to work well under pressure, strong communication skills, Project management Skills, management, and leadership skills.

OTHER SKILLS AND ABILITIES:

Familiar with SMS (Springer Miller) PMS, Symphony- Oracle POS, Teres (SMS) POS System, HotSOS, MS Windows, PBX & Voicemail.

Ability to work on high level projects

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.

Noise level in the work environment is usually moderate.

Position On site not remotely.