SUMMARY

To assist the Spa Director in maintaining the highest standards of professionalism in all aspects of operations. They are to administer professional massage and body treatments to our guest. They must have thorough knowledge of numerous massage modalities and possess a general understanding of body treatments, to ensure all treatments are carried out to the highest standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform massage and body treatments in a safe and comfortable manner.
• Provide Spa services to guests in a timely, courteous and efficient manner and in accordance with our hotel standards.
• Acknowledge and respond to relevant customer queries, needs and expectations
• Uphold hygiene standards and follow health and safety regulations, including Covid-19 guidelines.
• Escort clients to and from treatment rooms, attending to any immediate needs throughout Spa visit.
• Must be willing to assist in maintaining the spa / fitness public areas including the lounge and locker room.
• Must be willing to assist in covering the front desk at times.
• Maintain cleanliness of treatment room, bed linens, and keep room well stocked.
• Attend all trainings and meetings required by the Spa and the State of Florida.
• Apply best practices and be up to date with market trends.
• Must be able to multitask
• Participates in administrative staff meetings and attends other meetings and seminars
• Assist and recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
• Attend Spa related functions, meetings, training, and informational seminars for the benefit of the Hotel
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

EDUCATION / EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• State of Florida Massage License required.
• Insurance that is required by the hotel.
• High School Diploma required
• Minimum two years experience in similar position in Spa industry
• Must have knowledge of general modalities and Spa products

REQUIREMENTS

• Physical demands
  • While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls
  • Position may require reaching with hands and arms
  • The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
  • Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems.
• Communication
  • Ability to communicate, both verbally and written, effectively with employees, vendors and visitors to the Spa.
  • Must read, write and speak the English language fluently
  • Knowledge of Spanish helpful
• Computer skills
  • Strong Microsoft Office skills with emphasis on Word, Excel, Power Point.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.

Noise level in the work environment is usually moderate.