Purpose:

Performs a full range of administrative support duties for a dealership location. Directs phone calls received at the location to the appropriate dealership personnel.

Responsibilities:

• Receives visitors and telephone calls ensuring these individuals are directed to the proper parties within the dealership.
• Direct customer complaints to the appropriate department with a focus on customer satisfaction and customer retention.
• Communicate and monitor TRULAND Equipment location processes to ensure internal and external customer satisfaction.
• Accurately and timely process the daily cash balancing for the location, from counting the revenue, reporting the results, and depositing it in the appropriate financial institution.
• Ensure the integrity of the TRULAND Equipment Accounts Receivable system by accurately and timely processing customer payments and/or deposits.
• Ensure the integrity of the TRULAND Equipment Accounts Payable system by accurately and timely processing the approval of vendor invoices.
• Accurately process intercompany equipment transfers in EQUIP.
• Review purchase orders ensuring information is accurate and submit supporting paperwork to Accounting Department.
• Drafts and produces standard letters and memoranda as requested and prepares documents for distribution.
• Provides administrative support to the sales, parts, and service departments at that location.
• Distributes mail and maintains dealership files.
• Order supplies and run local errands for the store location.
• Control and maintain proper paper flow in the administrative area.
• Maintain a neat, clean, and attractive environment throughout the administrative area of responsibility.
• May assist with calling customers for service inspections and contacting customers with past-due accounts.
• Assist the accounting department with data entry, routine tasks, and special projects as directed.
• Other appropriate responsibilities as assigned by manager.

Experience, Education, Skills, and Knowledge:

• High school diploma or equivalent required.
• Solid clerical expertise.
• General accounting knowledge.
• Excellent customer service skills.
• Experience with Equip and other dealer business systems is a plus.
• Multi-line phone system experience is preferred.
• Strong people and communication skills.
• Ability to use standard desktop load applications such as Microsoft Office.
• Detail-oriented, professional attitude, and reliable.
• Ability to multi-task.
• Ability to operate basic office equipment.
• Willingness and ability to work weekends as scheduled.
• Valid driver's license required.
• Driving record that meets Employer's insurance company requirements.