Patient Call Center Agent Job Responsibilities and Duties:
Answer all incoming calls, and address patients inquiries, needs, complaints, or other issues
Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
Assisting in patient translation, if required
Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
Confirm patient visits for next day appointments
Identify and escalate issues to management
Complete daily call logs and reports
Sorting and filing all incoming fax correspondence
Other duties as assigned
Patient Call Center Agent Qualifications and Skills:
High school diploma or equivalent
Superior active listening, verbal, and written communication skills
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Ability to handle stressful situations appropriately
Fluency in Spanish
EMR experience a bonus
Benefits:

• Holiday pay
• Commuter benefits
• 401K
• Bereavement leave
• On-the-job training
• Paid time off
• Paid training
• Promotional/growth opportunities
• Full-time/Part-time opportunities

Job Types: Full-time, Part-time
Education:

• High school or equivalent (Required)

Experience:

• Customer Service in a medical setting: 1 year (Required)

Language:

• Spanish (Required)