Description

The Patient Transfer Center Agent coordinates and facilitates the provision of hospital services of affiliated practices and institutions and serves as a liaison between the referring physician, patient, and Mount Sinai Health System departments. The Patient Transfer Center Agent works at Mount Sinais state-of-the art center located at our corporate office near Grand Central. The Agent works with a dynamic group of paramedics/nurses to help patients gain access to healthcare across the entire health system.

Responsibilities

* Serves as the point of contact for referrals and obtains necessary information to initiate the patients transfer or consults into or between member hospitals of the Mount Sinai Health System.

* Demonstrates exemplary customer service skills while on the phone with patients, physicians, and other stakeholders.

* Promptly answers and screens inquiries with strict adherence to confidentiality agreements, policies and procedures.

* Responsible for the complete and accurate registration of all patients in an expeditious and positive manner.

* Performs insurance verification and obtains authorization as needed.

* Helps facilitate communication regarding consults and telehealth requests.

* Collaborates with Admitting and Throughput (Bed Management) to determine availability of appropriate bed.

* Monitors patient progress and communicates information between patient, referrer, family, insurance company and treatment team.

* Communicates with the referral and accepting hospital of approval and time to transfer and admit patients.

* Coordinates transportation requests with MSHS ambulance services as well as private ambulance vendors.

* Advocates for patients, families, and referring physicians to promote overall satisfaction with accessing and utilizing Mount Sinai Health System.

* Demonstrates knowledge of hospital, departmental and care center standards, policies, procedures and guidelines as well as regulatory agency standards.

* Assists with any new or current transfer initiatives (eg. Community Paramedicine, Sinai Now, eHealth).

* Rotating work schedule, including weekends and holidays

* Documents all patient encounters and enters all data into referral tracking system.

* Follows all policies, protocols and procedures to ensure transfer requests are handled appropriately.

* Performs other duties assigned by Manager or Director.

Qualifications

* Bachelor's degree or equivalent in education, training and experience

* 3 years of related experience

Collective bargaining unit: SEIU 1199-MSH

SEIU 1199 at Mount Sinai Hospital, 622 - HSO Patient Transfer Center - MSH, Mount Sinai Hospital

Employer Description

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

* Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.

* Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.

* Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history!

"About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism."

EOE Minorities/Women/Disabled/Veterans

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $16 - $35.7605 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.