Triplenet Technologies is Hiring a Customer Service II Near Seattle, wa
• Provide friendly, relevant, encouraging and reliable information and assistance to new and prospective commuter van customers. • Educate and assist customers via phone, email and in person on the steps to join a van, set up a new van or find riders to fill a van. • Orient customers to client program policies and procedures,Online features and expected group norms. • Coordinate logistics of group formations via phone, email and online messaging. • Respond via email to customers’ questions about current resources, potential new group, incentives, subsidies and other program logistics. • Receive documents and enter data for applications and to update various electronic files with new participant information. • Respond to and investigate emergencies, accidents, incidents and complaints. • Coordinate and maintain automated record-keeping systems for participants. • Process new start paperwork. • Enter new data into Online system , ensuring complete and accurate data records. • Communicate with new groups in formation • Finalize paperwork/start new van group • Contact groups and individual participants and log information into VIS to help retain existing participants • Gather data and prepare documents for monthly reports. • Coordinate and attend employer events such as transportation fairs and outreach events to promote the program. • Assist co-workers as assigned; perform other duties as assigned. Location: Downtown Seattle Duration: 3 months Pay: $21.04 per hour