Description

Position Summary:

At Triple Shift Entertainment we’re proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a Sales Specialist follow these core values while chasing that “perfect game” and you will assure that the fun never stops while working in the corporate area. 

The Sales Specialist is responsible for the success and administration of all online bookings, answering all calls through the event call center and booking events. They are a dedicated point-of-contact for the guest throughout their entire event experience, by ensuring that all elements of the event/program were met with complete satisfaction. The Sales Specialist will be an intricate part of the sales team and will increase sales by working within target markets. This role is responsible for obtaining and exceeding annual sales goals by meeting sales pipeline response requirements, building relationships, and creating unforgettable experiences. 

Responsibilities:

• Own It, by detailing the guest’s entire event from start to finish. This will include but is not limited to: Event times, function space, food & beverage needs along with uncovering any dietary restrictions, finalizing guest count, banquet room set up, special requests by the guest, verifying and securing additional payment options as needed 
• Generate banquet event order documentation with the guests specific details 
• Communicate thoroughly with the guest, operations, and sales teams to aid in the success of the guests exceptional banquet service and event/program 
• Excellence. Confirm final counts and details prior to the event, ensuring a positive guest experience by monitoring all event details results in
• Create and manage all client data and calls through HubSpot, our customer relationship management tool 
• Upsell and promote menu options based on the guests needs to ensure the overall best experience for their event 
• Show Spirit in supporting promotions & programs to drive event business 
• Respect by reporting weekly to the Call Center Supervisor on weekly goals and activities and consistently meet or exceed individual monthly sales goal 
• Conduct in-person meetings or zoom calls with guests, attend networking events, and participate in trade shows 
• Create lucrative sales targets and network business relations for potential clients 
• Ensure proper payment procedures are being followed 
• Follow up with guests for possible future business after completion of the event 

*This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Triple Shift Entertainment, LLC.

Requirements

• 1 to 3 years related hospitality experience 
• Management experience in catering and sales is preferred 
• Excellence in your written, verbal and organizational skills 
• Own It, show ability to work extended hours including nights and weekends 
• Strong customer service skills 
• Experience with Microsoft Outlook, Excel, and Word