DUTIES AND RESPONSIBILITIES

• Manage the growth of our recurring software business through client engagement, staff development, process improvement and automation where appropriate.
• Manage a team of professionals through engagement, weekly calls, regular performance evaluations, and monitoring their goals, and providing support and guidance when necessary.
• Monitor and report progress on renewal rates and revenue in order to adjust priorities, strategies, and resources.
• Engage often with internal teams to align strategies and drive business opportunities: sales, marketing, client care, services and business systems.
• Work closely with supplier partners on strategies and tools
• Quote and manage the process of subscription renewals (phone calls, order processing, follow up emails, logging all tasks in NS/CRM)
• Listen for new business opportunities for sales and training and submitting referrals when applicable
• Address client concerns and answer questions promptly
• Maintain customer files in NetSuite and update information.
• Adjust renewal quotes as requested by the customer, reviewing what changes could mean to software function and support.
• Once a purchase order has been received, verify all data before processing.
• You will be expected to manage your time effectively, working on several accounts and quotations at a time.
• Support new initiatives introduced by leadership by using creative thinking to design processes and implement improvements to drive success
• Work with Ops and IT on process improvements (automation, reporting, etc.) and initiatives.

REQUIREMENTS

• Previous experience in a management role, with 1-3 years of relevant work experience
• Strong verbal and written communication skills, as well as outstanding interpersonal skills
• Experience with ERP systems
• CRM Experience is required
• Customer service experience
• Work well under pressure and time constraints
• Must work well independently and in a team environment
• Some accounting experience an asset
• Hybrid position (3 days/wk in office)
• Efficient in MS Suite

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)