Hybrid/Remote Position

Responsibilities

• Guide strategic customers on a variety of impactful technical projects, including developing incident workflow architecture diagrams, best practice guides, and executing production grade go-lives
• Guide strategic customers as they implement transformational AI Ops projects, including end-to-end design, build and deployment of thought leadership solutions
• Work with Product, RnD, and Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues.
• Partner with Account Executives and Customer Success Managers on customer adoption and expansion opportunities 
• Contribute to the internal development of Resident Solutions Architect playbooks and role artifacts. We’re looking for someone eager to share their knowledge and learnings with their teammates.

Requirements

• 5 years experience with industry leading monitoring tools and/or Incident ITSM and Response platforms in a customer-facing post-sales, technical architecture or consulting role.
• Experience with technical project delivery - managing scope and timelines.
• Build skills in technical areas which support the deployment and integration our solutions to complete customer projects.
• Comfortable writing code in either Python or Node JS. Familiarity with the AWS ecosystem is nice to have.
• Experience working with strategic clients, mitigating project risk,and creating solutions to manage conflict..
• Documentation and white-boarding skills to design complex architectures across multiple platforms and integrations. 
• Travel to customers 10 - 20% of the time.