Overview

We are honored to be retained by Tri-Lateral Sales, Inc. (TLS) in their search for a Customer Support Specialist. This in-office position is located in Kansas City, Missouri. TLS offers competitive pay with a full range of benefits including year-end bonus opportunity and 401k with company match.

TLS is a family owned and operated business that specializes in the distribution of Industrial, Janitorial, Chemicals, Foodservice Disposables, and Packaging/ Shipping Supplies. TLS sells all over the Midwest and has access to over 60,000 quality products from top manufacturers. Their central locale also allows for lower delivery costs.

Responsibilities

Reporting to the Office Manager, duties include but are not limited to:

• Provide inside support to sales representatives over the phone and/or email correspondence.
• Enter, process and expedite orders and billing.
• Maintain relationships with current and new customers.
• Communicate with customers via phone and email to provide information about products, services, orders and concerns.
• Act as a liaison between sales, purchasing and the warehouse departments.

Qualifications

• Previous experience providing customer support. Experience in distribution industry preferred.
• Excellent interpersonal, communication and organizational skills.
• Professional and courteous attitude with eagerness to assist customers.
• Ability to prioritize, and manage time effectively.
• High attention to detail and accuracy.
• Reliable, responsible and dependable.
• Strong computer literacy including Microsoft Office products.

We appreciate your suggestions or referrals to professionals who may have an interest in this outstanding opportunity. Please direct all inquiries to:

OMNI Human Resource Management

Meredith Baker, Recruitment Consultant– mbaker@omnihrm.com | 913-653-8096

OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.