Specific Job Functions:

• Answer, screen and direct incoming calls.
• Enter inquiries into Ivvy.
• Merge documents, proposals, and contracts from Ivvy.
• Turnover and maintain Definite Files.
• Process credit applications, which include completing the Estimated Charges Spreadsheet, Estimated Room and Tax Spreadsheet, faxing credit application and estimated charges to client, and forwarding completed application to credit department.
• Collect payments and forward to the appropriate department.
• Process rooming list cover sheets and send updated forms to room reservations.
• Create attrition letters.
• Complete group resumes.
• Process amenities to be delivered to guests.
• Send “thank you” letters and post-con questionnaires to departed groups.
• Complete special projects as requested by Sales staff.
• Perform all duties as deemed necessary for the success of the department.

Qualifications:

• One-year prior clerical experience required.
• High School Diploma required. College degree in a related area is preferred.
• Bi-lingual (Spanish or other languages) preferred.
• Computer literate with proficiency in Word and Excel and a working knowledge of Ivvy preferred.
• Excellent customer service skills required.
• Basic knowledge of office equipment preferred.