About Traveling Coaches

We believe that empowered individuals improve organizations as they improve themselves. Since 1995, Traveling Coaches has been a pioneer in talent development and organizational change within the legal industry. Whether your firm is looking to increase performance, develop talent, build skills and competencies, implement change or influence behavior, our award-winning products and services create a culture of learning that helps your firm thrive. We go beyond traditional training. We are strategic partners to our clients, offering invaluable insights and consulting expertise. Our renowned solutions like Premier Learning, the LegalMind® Learning Platform, OnGuard® Security Awareness and Respectful Workplace Program have been used to tremendous effect by law firms of all sizes.

Are you a team player who enjoys learning new tools and technologies? Do you enjoy multi-tasking and have a sense of urgency when completing a task? Is your communication style informative and personable? Do you like consulting with clients to help them reach their goals?

If this sounds like you, Traveling Coaches is looking to fill the role of Client Success Manager with an experienced Learning Portal Administrator who can multitask, perform tasks with extreme precision, and provide outstanding and effective customer service.

Job Responsibilities

• Responsible for management, administration and support of the learning management system and related portal technologies, including Phishing Services.
• Performs client onboarding.
• Drives customer success by serving as the primary point of contact to achieve client adoption and satisfaction.
• Builds a trusted advisor relationship with primary contacts based on in-depth working knowledge of our products and managed services.
• Implement and maintain client-specific features and functionality including SSO, programs, groups, reports, and theme elements.
• Responsible for the initial configuration and set-up of courses in the learning portal.
• Responds to end user support requests, problem resolution, and questions.
• strong analytical and quantitative problem-solving skills.
• Provide value-added recommendations to customers on learning industry trends and best practices.
• Prepare for and lead strategic customer account meetings and regular check-ins.
• Participate and contribute to company-wide strategic initiatives

Position Specific Experience

• Experience with Learning Management Systems as a power user and administrator.

Qualifications

• Bachelor’s degree with at least one year experience in the related field or associate degree with at least three years of experience in the related field.
• Ability to utilize tools and technologies to access information, prepare and generate reports and troubleshoot issues.
• Ability to edit and proofread for accuracy, grammar/spelling, and style.
• Ability to work independently as well as collaboratively.
• Strong interpersonal skills.
• The ability to coordinate multiple tasks effectively.
• Strong knowledge and experience in providing effective customer service.

• Exhibits passion for customer success and excellence.
• Familiarity with legal industry terminology and workflows a plus.

Compensation and Benefits

• Competitive salary and benefits
• Employer-paid medical, telehealth, dental, life, short and long-term disability insurance
• Voluntary vision and additional life coverages available
• Employer matching 401k retirement plan
• Flex Plan for medical and childcare expense savings
• Generous paid vacation & sick days
• 9 ½ Paid Holidays (including a floating holiday)
• Performance-based Incentive Plan

Culture and Additional Benefits

• Recognized in Dallas Business Journal’s Best Places to Work
• Primarily virtual setting with opportunities for in-person and virtual social gatherings
• Professional development opportunities
• Paid volunteer days to give back
• Annual charitable contribution matching up to $100 to charity of your choice
• We are committed to a diverse workplace and to supporting our staff with ongoing career development opportunities