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Gannett | USA TODAY NETWORK
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Gannett | USA TODAY NETWORK
Plano, TX | Full Time
$109k-148k (estimate)
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Kimberlite
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Gannett | USA TODAY NETWORK
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Business Analyst - Equus Software
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Gannett | USA TODAY NETWORK
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Gannett | USA TODAY NETWORK
Plano, TX | Full Time
$95k-123k (estimate)
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HerrinHR
Plano, TX | Full Time
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YourCause, LLC
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GoodLeap
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Partner ESI
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SpectrumAM
Plano, TX | Full Time
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Client Success Manager
$103k-146k (estimate)
Full Time 9 Months Ago
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Gannett | USA TODAY NETWORK is Hiring a Client Success Manager Near Plano, TX

Client Success Managers are the stewards of our client relationships. The key focus of the Client Success Manager role is overseeing and managing the client’s expectations with the products and services they run with us (overall campaigns) and aiding in their success when working with us. This involves communicating with both the client (actual client, sellers, and market leaders) and internal teams across our entire organization to ensure the client’s expectations (benchmarks, KPIs, timelines, and goals) are met, and their experience in working with us takes on a partnership feel, rather than a transactional relationship. Oftentimes, this means being a translator, teacher, and advocate for the client’s needs, and working with all resources available to meet those needs. Communication on performance and metrics across all placements is imperative to our success in working with clients. However, this communication and reporting is only the first step. With robust client relationships, campaign reporting takes on a deeper meaning. Guidance through the often difficult-to-understand detail, as well as explanations on shifts and optimizations, are an essential part of the conversation and are followed by thorough recommendations and guidance on how we as a company plan to move forward towards their success. This role oversees ongoing strategic conversations around: Local Owned & Operated paid media strategiesGoogle Ads, Targeted Display, Facebook paid media strategiesRemarketingSpecialty advertisingTargeted EmailWebsite - strategy discussion and recommendationsSocial and Reputation Management - strategy discussion and recommendationsText-based advertisingSEO - strategy discussion and recommendationsCreative - strategy discussion and recommendationsContent Marketing - blogs and sponsored content - strategy discussion and recommendationsVideo - strategy discussion and recommendations Expectations: UNDERSTAND the Client’s Business Goals. Always.COMMUNICATE. Communicate. Communicate.STRATEGIZE. Set up, lead, and participate in internal strategy meetings when large campaigns are soldPulling in all key stakeholders or team members across departments to ensure we’re aligned on the client’s business goals and strategy forward.MEET WITH CLIENTS on an as-needed basis with your sales reps, not solely to deliver reportingor status updates, but also to learn what’s new and changing within their business.PROVE SUCCESS with regular reporting conversations. Take ownership of leads and revenuethat you generate through reporting. OWN PROBLEMS. Work to resolve any problems, issues, and campaign problems both quickly and effectively. This means working with all necessary team members, communicating in a timely manner, and “owning” the client’s issue until it is resolved.The role will include aspects of the following: Pre-Sales SupportCampaign DeploymentQA ReportingFinding Optimizations & Opportunity for GrowthCampaign ReviewBenchmark DataCase Studies Responsibilities: Support your sellers with information, insight, communication, transparency, intelligent initiative, research, recommendations, and optimization strategies.Communicate successes and deliver in-depth reporting, identify potential optimization and/or upsell opportunities, and present these opportunities to your sellers and clients as they arise.Maintain a working onboarding process including in-spec creative, tactic documentationand steps needed to get each tactic live.Work with your Client Success Strategist at Amplified Digital Agency for any outlier strategies that you need help understanding. They can provide you with the resources to get you started.Be prolific in your understanding of our standard local and agency platforms.Proactively identify and troubleshoot campaign issues.Develop and refine local KPI benchmarks, and work with your agency Client Success Manager as your resource for agency KPI benchmarks.Build out internal documents, frameworks, and playbooks.Develop a customer journey that our customers will love. Requirements:Bachelor’s Degree in General Business, Marketing, Advertising, Public Relations, Journalism or English3 years of experience in Client Services or Account Management in marketing, advertising, or digital media.Proficient with CRM tools (e.g. Salesforce/HubSpot).Proficient with Google Ads, Facebook, and targeted display paid media platformsAchieve and maintain Google certifications for Google suite of products (Search, Display, Video, Shopping, Analytics).Passion for developing deep customer relationships at all levels built on trust, authenticity, and results.Clear and direct written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate with both technical and non-technical audiences are necessary.Strong leadership skills that demonstrate your ability to think strategically, execute tactically, and collaborate effectively with key stakeholders internally and externally.Strong bias for speed, yet detail-oriented to ensure customers are satisfied.Ability to work transparently in a team-driven environment.

Job Summary

JOB TYPE

Full Time

SALARY

$103k-146k (estimate)

POST DATE

06/01/2022

EXPIRATION DATE

03/16/2024

WEBSITE

gannett.com

HEADQUARTERS

Mclean, TX

SIZE

>50,000

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The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.

LOCALiq
Remote | Full Time
$97k-137k (estimate)
2 Months Ago
LOCALiq
Remote | Full Time
$100k-137k (estimate)
2 Weeks Ago

If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Success Manager job description and responsibilities

Customer Success Managers are responsible for creating loyal customers who come back again and again.

02/14/2022: Twin Falls, ID

Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.

02/23/2022: Bradenton, FL

Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.

02/18/2022: Vincennes, IN

Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.

03/04/2022: Saint Paul, MN

Provide updates & training to existing clients on any new features that are rolled out.

01/06/2022: Shreveport, LA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Success Manager jobs

A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.

03/04/2022: Port Arthur, TX

Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.

02/01/2022: San Bernardino, CA

The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.

02/25/2022: Orlando, FL

The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.

01/03/2022: Schenectady, NY

Must understand client needs and offer solutions and support.

01/03/2022: Albany, NY

Step 3: View the best colleges and universities for Client Success Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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