Overview

Work Location: This is a remote/work from home position.

Compensation: $15.00/hour

Paid Training Start Date: Monday, March 4, 2024

Training Hours: Monday thru Friday 9am - 5:30pm EST (3 weeks 2 weeks nesting)

Hours of Operation (following training): Monday thru Friday 9am - 9pm EST

After the submission of your application, you will receive an email to complete an online/Verint interview. This online interview must be completed as it takes the place of an in-person/telephone interview.

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

• Investigate historical data for each debt or bill
• Communicate with current customers regarding their overdue payments 
• Provide customers with payment options 
• Process payments 
• Resolve billing and customer issues
• Update account status records 
• Document on account activity and accounts receivable status
• Perform other duties as assigned by management. 

Qualifications

Ideal Candidate Qualifications:

• High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired. 
• Previous call center/customer service experience.
• Knowledge of billing procedures
• Comfortable working with targets
• Patience and ability to manage stress
• Skilled in negotiation
• Problem-solving skills 
• Exhibit strong attention to detail. 
• Good mathematical and analytical skills required. 
• Ability to maintain the highest level of confidentiality. 
• Proficient personal computer skills, including Microsoft Office and databases. 
• Excellent interpersonal, written, and oral communication skills. 
• Ability to work in a team fostered environment. 
• Ability to work in a multi-tasked environment. 
• Ability to prioritize and organize work. 

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Note:

*Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Pay Range