**$500 signing bonus after 4 months of service! **

Follow your passion all the way to paradise at TradeWinds Island Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach.

TradeWinds Island Resorts is seeking an enthusiastic Guest Services Manager to oversee Guest satisfaction and online sentiment as it relates to hotel operations. The big focus is on the customer and ensuring they have everything necessary to enjoy their stay at our hotel. The Guest Services Manager will assist the Front Office Manager in helping to provide coverage of front lobby operations including, but not limited to Bell Staff, Concierge Staff, Call Center/HUB staff. To be successful in this role, the incumbent should be a confident communicator, comfortable overseeing and managing teams of people, can create strategies /services to enhance productivity and the demonstrated ability to provide solutions to customer complaints or incidents in a polite, timely, and responsive manner.

Supervisory Responsibilities:

• Proven aptitude for providing the highest level of Guest Satisfaction and customer engagement.
• Demonstrated ability to provide solutions to customer complaints or incidents in a polite, timely, and responsive manner.
• Ability to assess employee performance, create strategies/services to enhance productivity, and increase revenue and profitability that are consistent with the hotel's overall goals.
• Must be an excellent communicator and natural leader.

Duties/Responsibilities:

• Ensure that guests are welcomed when they arrive, have a smooth check-in process and are provided with all resources for an amazing stay from start to finish.
• Oversee front lobby activities and our "HUB" (on-site call center representatives), rguest (platform for service requests),
• See to the functionality and safety of the hotel amenities.
• Displays a professional sense of urgency when communicating and interacting with Guests, co-workers and the public in a way that exceeds the Guest’s need to ensure they have the best stay possible.
• Collaborates with leadership to understand the organization’s long-term mission and goals; identifies ways to support this mission as it is related to the Guest experience, online sentiment, and profitability.
• Maintains a strong commitment to and knowledge of best practices with regards to all Guest complaints with ability to follow through and attain the best possible outcome.
• Attending meetings with upper management to discuss problems and strategies for improvement.
• Ability to write reports and business correspondence.
• Performs other duties as assigned.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, TradeWinds Islands Resorts reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel workload, rush jobs, or technological developments).

Required Skills/Abilities:

• Strong communication and service skills.
• Understanding and compliance with hotel policies and regulations and communicating these clearly to staff.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail with ability to write reports and business correspondence.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite and/or hospitality software.
• Proven track record of being able to lead a team and multitask.
• Flexibility and being able to work beyond scheduled hours, including weekends.

Education and Experience:

• Bachelor’s degree in business administration, hospitality or hotel management or equivalent work experience preferred
• 2-5 years’ work experience at a hotel or resort in Guest Service/Front Office Management preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of hot or humid weather conditions.

EOE/DFWP