Service Business Development Center (BDC) Representative

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.

The BDC Representative interacts daily with the BDC Manager, Service Advisors, Service Managers, support staff and customers.

Responsibilities

• Receiving inbound phone calls and
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to potential customer
• Schedule Recall and Service Connect appointments
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Following up post visit to ensure customer satisfaction

Requirements

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Paid Vacation
• We offer Healthcare benefits for our employees
• Short & Long Term Disability plan options
• Dental Insurance
• Employee discounts and packages

Our Company

Fun, Friendly and Fabulous – Come Join Our Team!

Welcome to our Employment Opportunities page!

If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.