Description

The Assistant General Manager is responsible for coordinating all hotel operations as directed and provides direct support to the General Manager.

An ideal candidate must possess extensive knowledge of hotel operations and a positive attitude. 

Must be able to train and motivate associates to perform to the best of their abilities in order to exceed all brand and company requirements.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Functions

• Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures
• Provides training to staff
• Selects or assists in the hiring of hotel staff and completes new hire paperwork
• Supports team members to ensure their daily workload is attainable and completed by end of shift
• Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations
• Assists in maintaining accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservations cards, direct bills, and credit cards
• Conducts or assists in conducting department meetings
• Adheres to all franchise and company procedures
• Assists in resolving guest complaints and employee issues
• Covers shifts in all departments as scheduled by the General Manager
• Performs functions of the General Manager in their absence
• All other duties as assigned

Benefits

• Affordable health insurance with employer premium contributions offered to all full-time associates
• Wide-range of benefit options (medical, dental, vision, accident, critical illness, life) offered to all full-time associates
• Paid Time Off (PTO) available to full-time associates
• Special discounts at Marriott Hotels

Requirements

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Knowledge of hotel operations or ability to learn quickly.
• Problem analysis and problem solving skills required.
• General Computer knowledge and knowledge of word processing software; spreadsheet software and internet.
• Guest relations skills.
• Prompt and regular attendance.
• Will be required to work nights, weekends and holidays.
• Work flexible hours as required. Department schedules must accommodate fluctuating business demands and managers may be asked to work shifts other than those they prefer or normally work as based on business requirements.
• Act as a team leader / player with all levels of staff.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.

Education/Experience

• Hotel Management, General Business or Marketing degree preferred but not required.
• At least 5 year of hotel or management experience preferred.
• Or equivalent combination of education and experience.

Physical Demands and Work Environment

• While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
• The associate is regularly required to stand, walk, and reach with hands and arms.
• The associate must frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.