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$1000 Signing Bonus effective 1/20/2024
Medical Insurance Information: All full-time positions include the option of $0 out-of-pocket premium cost for Employee Only PPO AND exceptionally low premiums for all other PPO coverage levels.
Hours: Monday - Friday 8am-4:30pm. Rotational Evenings and Saturdays.
SUMMARY OF POSITION:
The Member Service Center Quality Assurance Specialist is responsible for regularly monitoring and evaluating phone interactions between members and employees. The Quality Assurance Analyst will provide feedback to call center & Ecommerce agents to reinforce or sustain work expectations, processes, and adherence to phone security procedures. The incumbent will also share the agent’s feedback with their direct manager and provide recommended coaching plans as needed.
PRINCIPAL ACCOUNTABLITIES AND FUNCTIONS:
REQUIRED QUALIFICATIONS:
COMPETENCIES:
WORKING CONDITIONS:
This position description is not necessarily all inclusive in terms of work detail.
Full Time
$102k-122k (estimate)
01/31/2024
06/26/2024