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$1000 Signing Bonus effective 1/20/2024
Note: All full-time positions include the option of $0 out-of-pocket premium cost for Employee Only PPO AND exceptionally low premiums for all other PPO coverage levels.
HOURS FOR POSITION: Monday - Thursday 8:30am-5:30pm, Friday 8:30am-6:30pm, Saturday 8:30am-1:30pm( off alternate weekends).
The Senior Branch Member Service Representative is a lead position that supports the Branch Manager in effectively directing, prioritizing, overseeing and coordinating the daily work activities of the Branch Member Service Representatives (MSR). This position and the Branch MSRs provide a valuable link between members and the credit union. They professionally represent the credit union to members in person and deliver high level service through identifying relationship opportunities; matching appropriate products and services to meet member needs; and migrating members to agreed upon alternative banking solutions.
The position oversees the cross-selling efforts of the Branch MSRs by ensuring that they have in-depth knowledge of all Tower consumer loan, mortgage products, and savings products, services, regulations and procedures. The Senior Branch MSR assists the Branch Manager in coaching and training MSRs so that timely, efficient service is provided to members. Reinforces Tower and branch security procedures with MSRs to support risk management and ensure safety and soundness of the credit union.
The Senior Branch MSR requires analytical skills to read and evaluate credit reports, Verafin reports, and Deluxe Detect reports; requires advanced human relations skills to coach MSRs to assist them in determining best options for members;
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PRINCIPAL ACCOUNTABILITIES AND FUNCTIONS:
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REQUIRED QUALIFICATIONS:
COMPETENCIES:
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WORKING CONDITIONS:
TFO clearance required.
Full Time
$48k-59k (estimate)
05/13/2024
05/29/2024