Essential Functions:

• Behavioral Health Professional (BHP) Responsibilities:
  • Ensure timely review and signing of assessments and service plans, collaborating with direct reports and other Clinical Directors.
  • Review assessments and service plans for compliance, providing feedback to staff to ensure alignment with industry standards and organizational protocols.
  • Coordinate the completion of SED and SMI packets for applicable members.
  • Collaborate with all direct reports and other Clinical Directors to address deficiencies in assessments and service plans.
  • Provide oversight and supervision to BHPP and BHT staff regularly.
  • Assist with Out of Home packets to ensure accuracy, thoroughness, and compliance.
• Collaboration and Communication:
  • Facilitate communication between all clinical program and case management teams.
  • Work with external agencies and healthcare professionals as clinically indicated.
  • Maintain open communication with all stakeholders involved.
• Regulatory Compliance:
  • Stay updated on relevant regulations, policies, and best practices.
  • Ensure all processes and documentation meet regulatory requirements.
• Operational Management:
  • Set program goals and budgets aligned with organizational strategies.
  • Oversee daily operations to meet productivity, financial, and compliance targets.
  • Prepare reports to track program status and progress.
  • Use clinical outcome reports to improve performance.
• Integration of Electronic Health System:
  • Lead the integration and utilization of the Electronic Health System to support program needs.
• Referral Processes and Training:
  • Coordinate and enhance referral processes between internal departments and external sources.
  • Develop and implement training programs for staff development.
• Representation and Support:
  • Represent programs in internal and external events.
  • Support supervisors in addressing disciplinary issues.
  • Assist in staff recruitment and retention.
• Adherence to Standards and Practices:
  • Ensure services align with relevant principles and practices, such as the Arizona 12 Principles and Trauma-Informed Care approach.
  • Perform other assigned duties

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting is required
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time

Expected Behaviors:

• Standards of Conduct –Consistently demonstrates knowledge of, adherence to, and willingness to promote Touchstone’s Standards of Conduct.
• Safety - Follows safety policies, procedures, and Agency approved practices. Exercises good judgment when confronted with safety related decisions. Actions demonstrate that first concern is to ensure the safety of our clients/members, self, employees, community and others (includes but is not limited to driving, work area, and living environment).
• Mission - Consistently demonstrates dedication to Touchstone’s mission and vision. Support Touchstone’s philosophy of care and works with others positively and in a caring and compassionate manner.
• Ethics - Conducts business in a manner that adheres to established internal and external guidelines and regulations, and is regarded by others as one who will always "do the right thing." Uses Touchstone’s resources in a prudent manner. Is alert to potential risks, concerns, and violations, taking action to immediately report concerns to a supervisor or appropriate manager

Universal Core Competencies:

• Customer Service - Is viewed by others as professional, approachable, friendly, and helpful. Positively represents the face, the reputation, and the integrity of Touchstone. Demonstrates knowledge of customers (internal and external) and takes steps to understand and address current needs, and anticipate future needs. Is sensitive to the importance of customer satisfaction, and interactions result in positive outcomes.
• Responsibility - Holds self-accountable for desired outcomes and for meeting expectations. Works diligently to achieve goals, minimize risk, and take responsibility and ownership of actions, work product, and services provided. Demonstrates this by completing assignments on time, working independently, and by being dependable. Gets the job done.
• Respectfulness - Treats others fairly, consistently, and with dignity. Displays personal and professional boundaries. Uses positive and pro-social interactions. Resolves conflict constructively, directly, and professionally. Welcomes and accepts the differences in others and works well with others in a diverse environment.
• Team Cooperation - Understands the role on the team and contributes toward its success. Places the team's interests ahead of your own. Works cooperatively with others and actively listens. Brings new ideas and energy to the group. Actively supports team decisions once they are made.
• Communication - Readily shares information or knowledge needed by others. Routinely promotes open communication by seeking and providing feedback. Effectively and appropriately conveys thoughts both verbally and in writing so that others understand. Uses communication technology effectively, responsibly, and within policy.
• Positive Initiative - Leads and influences others by example. Takes pride in own work, and demonstrates a "can do" attitude while completing assignments and / or when challenged with obstacles. Effectively manages unexpected events, and acts on opportunities to improve the services that we provide to our customers.
• Professional Development: Ensures training compliance and enhancement of professional skills and career development.

SUPERVISOR LEADERSHIP SKILLS:

Leads Others

Leads people toward meeting the organization's vision, mission, and goals.

• Acts decisively: Exercises good judgment and makes effective, sound, timely and informed decisions. Seeks to identify, analyze and resolve problems effectively.
• Leverages diversity and inclusiveness: Recruits, develops, and retains a diverse, high-quality workforce. Supports activities that ensure all staff has an equal opportunity to use and develop their skills and abilities and/or develop new skills. Demonstrates a strong commitment to diversity principles and fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the organization’s goals.
• Demonstrates flexibility and resilience: Adapts and is flexible and resilient in response to constraints, failures, and adversity. Adjusts priorities to multiple demands and unanticipated events, and modifies decisions and actions in response to changing information and circumstances.
• Fosters continuous improvement and innovation: Promotes efforts aimed at improving current business processes through a culture that fosters continuous improvement and innovation. Identifies and implements improvements and innovations that increase efficiency and enhance work quality. Promotes ongoing development of staff and takes initiative to assess and self-develop supervisory competencies.
• Fosters integrity and honesty: Displays and fosters integrity and honesty through the promotion of mutual trust and respect, demonstrates and fosters high ethical standards, and treats others fairly and ethically.

Manages Performance:

Communicates performance standards and expectations and gives timely, constructive feedback on tasks and assignments

• Supervises and manages performance: Builds and manages a multi-sector workforce based on organizational goals, budget considerations, and staffing needs. Ensures staff are recruited and selected using merit principles. Ensures tasks are appropriately delegated and completed by monitoring performance against predetermined standards and requirements and holding staff accountable for meeting expectations. Trains and develops staff, provides constructive performance feedback and appraisals, and takes appropriate corrective action to address performance and conduct issues.
• Thinks systematically and inspires change: Understands the "big picture" and the interrelationships of major agency programs, systems and activities, establishing and/or implementing a strategic vision and direction for the organization or group. Fosters knowledge of the library and its major initiatives. Takes a long-term view and acts as a catalyst for organizational change by developing and implementing an organizational vision that integrates key agency goals, priorities, and values.
• Provides and fosters excellent customer service: Delivers high-quality products and services. Anticipates and meets the needs of both internal and external customers. Demonstrates commitment to ongoing service improvement.
• Manages projects and functions: Manages projects and leads initiatives in the workplace. Organizes resources, people, and activities; and ensures collaboration and the achievement of project and function goals and targets.
• Ensures effectiveness and efficiency in the delivery of services, products and/or programs.

Communicates:

Strategically uses two-way communication to generate enthusiasm and foster an atmosphere receptive to open exchange.

• Communicates effectively: Uses appropriate modes and media, targeting the amount, level of detail, and content of the information to the needs of the audience. Prepares clear, concise, and well-organized written documents and oral presentations. Conveys information clearly, confidently, and with the proper tone. Facilitates open communication. Uses discretion and demonstrates sensitivity to confidentiality concerns. Listens effectively and provides appropriate feedback.
• Manages conflict and crisis: Proactively anticipates, manages and constructively resolves conflicts and disagreements; identifies ways conflict can lead to positive change; and takes appropriate action to address conflicts following Library policies and using Library resources.
• Builds and maintains relationships: Builds and maintains effective relationships to share information, establish partnerships, and leverage expertise to accomplish the organization’s goals.