Currently interviewing for a Restaurant Operations Manager/Multi Unit DM to assist with the operations of a multi-unit concept organization.

The Restaurant Operations Mgr/Multi Unit DM is passionate about Restaurants, Guest Experience, Team Development and provides strategic direction for the team of General Managers(GMs) and acts as the primary support for the GMs in his/her designated area. The Operations Mgr must convey the company culture to his/her staff and be a creative team player who likes to work hard, have fun, and show sincere dedication to the multiple concepts supporting.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Leadership: Mentors all positions within his/her operational area to ensure a high level of engagement and success. Maintains availability for the development of all operational personnel.
• Maintain Culture: Support, reinforce, and align decisions with Wingstop’s Culture.
• Operational Assistance: Assists GMs to ensure restaurants are delivering the Done Right, On Time promise, and an exceptional Guest Experience.
• Training and Development: Trains and develops GMs and AGMs; manages career expectations for the management team; clearly conveys standards.
• Manage Strategic Initiatives: Understands, defines, and delivers the purpose, requirements, and desired results of all Company programs. Leads his/her respective Operational Area in the execution of these programs. Directly accountable to, develops strategies & directs support of Restaurant Marketing, Area Training/Talent, and Recruiting Functions.
• Leverage Support: Utilize FBO, Operations(QSC), and area support personnel to identify and mitigate any needs or gaps in current business practices. Lead support personnel in the planning, development, and implementation of operational improvement practices.
• Develops and Manages Business Planning Processes: Works with the GMs and AGMs to develop, implement, and manage a business plan for Restaurants; analyzes external and internal environments to detect where improvements may be made and how those changes should be implemented.
• Restaurant Marketing: Consult with field MKT support and Brand Partner to develop comprehensive sales-driving strategies, ensures effective execution of the Restaurant MKT Program and actively participates and engages with market-wide ACI activities. Drives awareness and makes recommendations [activity and spend] for improving restaurant performance to maximize sales while being smart in managing ROI of Marketing initiatives.
• Brand Marketing: Effectively executes Brand MKT campaigns and strategies and provides direct influence over market-wide spend/branding opportunities by representing market expertise to maximize brand exposure opportunities and ROI for those investments.
• Financial Accountability: Maintains full responsibility for financial performance directly impacting area restaurant operations. Oversees the financial performance of his/her team of MPs & GMs; performs financial analysis of individual restaurants and the district; makes recommendations for improvements. Accountable to all aspects of the restaurant EBITDAR – budget planning, management, and performance.
• Financial Analysis: Analyzes business trends and financial data to assess and improve area performance, both operationally and financially.

QUALIFICATIONS:

• High School Diploma or GED required; College Degree preferred
• For external hire, a minimum of 18 months of multi-unit management with a proven record of success required, preferably in the fast food or casual dining industry. Employment history will be verified.
• For internal promotion, minimum of 12 months (18 months preferred) as a General Manager with Wingstop’s; must be in good company standing and with a proven record of increased performance in the areas of positive sales increases, cost reductions/savings (inventory and labor), employee retention/training, along with meeting or exceeding other established/defined company metrics and multiple location experience
• Experience in an organization where he/she had specific career progression
• Knowledge of the QSR/Fast Casual industry as well as the necessary business acumen of running a complete business unit [Risk, Talent, Facilities, etc]
• Knowledge and skills in analyzing profit and loss statements and overall financial performance of store
• Knowledge and skills in staffing with a proven record of results
• Knowledge of Labor Laws
• Knowledge in Food Safety, Local and State Health Requirements, Inspections and Quality, Service and Cleanliness audits
• Local store marketing experience preferred
• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook, Power Point), various “Apps”, and able to adapt to new systems easily

ADDITIONAL REQUIREMENTS:

The intellectual and physical demands described below are representative of what must be met by a Manager to successfully perform the essential functions of this job.

• Ability to lead, motivate, and empower Wingstop’s managers to higher levels of performance
• Ability to align crew with Wingstop’s Culture by balancing accountability, seriousness and having fun
• Ability to manage basic tasks and fiscal operations for an Area
• Takes initiative in solving operational and personnel problems quickly
• Has excellent interpersonal and communication skills
• Ability to manage all public dealings
• Ability to recognize problems and problem solve
• Ability to recognize personal shortcomings and willingness to improve
• Ability to set goals, create plans, and convert plans into action for individual Restaurants and the entire district
• Ability to measure performance, objectively and subjectively as well as hold direct accountability to meet desired performance expectations
• May be required to lift, carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects

A FOOD MANAGER CERTIFICATE (Serve Safe or Learn 2 Serve) and TABC is required.

MUST HAVE TRANSPORTATION and valid Driver's License as you will report and support multiple restaurant locations for inspections or facilitate meetings.

Job Type: Full-time

Salary: $45,000-55,000/year DOE

Experience:

• Restaurant Management: 4 years (Required)
• Restaurant industry: 4 years (Required)
• Multi-Unit Operations: 4 years (Required)
• Building and Leading High Performing Teams: 3-5 Years

Additional Compensation:

• Bonuses
• PTO

Summary: The Restaurant Operations Manager-The ideal candidate is focused on excellent customer service and excellent operational results. S/he has demonstrated restaurant leadership experience and has a passion for growing the business. This position will work Multi-Unit/Concepts.

*Summary/Objective-Sr General Mgr/Asst District Manager: The DM position will work directly in a home store to lead and train the team for success for a minimum of 90 days to ensure success in understanding our way of doing things. With the flexibility to work in other locations and assist the DM to oversee an entire district where multiple stores operate. The SGMs/Asst DM is in charge of the operational practices of all stores making sure each runs smoothly, cleanly, and meets budget and sales goals. The SGMs/Asst DM interview, hire, coordinate and discipline general managers, and check in on individual stores to make sure the store is running properly. The internal development and growth of the team is a primary function of the role. It is the responsibility of the SGMs/Asst DM to achieve customer satisfaction, productivity, schedule adherence, and economic goals. This position requires 2-4 years of Restaurant GM Experience. The position will be based in a home store as assigned.

*Leadership Skills: DM must keep their employees motivated, resolve conflicts and make hard decisions. A successful SGMs/Asst DM is a good leader with the ability to communicate at all levels from crew to executives.

Time Management: SGMs and DM work with multiple stores and managers across a large region, coordinate visiting these stores weekly. SGMs/Asst DM might have to create schedules, order supplies, and write reports. Time management is essential to make sure everything gets done.

Business Acumen: SGMs and Asst DM are expected to keep and maintain a budget in almost every field. You will need to be confident in using math skills to make sure you know where your strengths and opportunities are with your individual areas.

Analytical Skills: SGMs and Asst DM are in charge of hiring new store/general managers in conjunction with the DM, and being a good judge of character will help ensure that you hire the right people to maintain an efficient and motivated team. You will also need analytical skills to be able to solve problems that may come up during a typical workday.

Decision-Making Skills: Whether it is dealing with employees, management, or vendors, you will have to make decisions that affect the company. Having the ability to make hard and fast decisions is crucial to your success.

Speaking and Writing: SGMs and Asst DM do a lot of communicating at all levels from crew to executives.. This might be in front of a group of employees, or in a meeting with management. You might be called upon to write reports, recommendations, or reasons for termination. Great verbal communication and writing skills will help you in any of these scenarios.

Competencies:

*Integrity.

Leadership/Team Building

Problem Solving/Analysis.

Customer/Client Focus.

Decision Making.

Communication Proficiency.

Teamwork Orientation.

Supervisory Responsibility

*This position manages all employees of the district and is responsible for leadership, performance management, and hiring of the employees within its department. Generate new business by creating marketing and catering opportunities. Will contact businesses near each location to see if they have catering needs, employee events, or community events.

*Work Environment

*This job operates in a professional environment. This role routinely uses technology and standard office equipment such as computers and phones.

*Physical Demands-Standing for long periods of time, lifting 30-50 lbs, bending, and reaching. Moving around, answering calls, troubleshooting equipment with repair companies or vendors. Due to the nature of our jobs, we do not sit for extended periods of time, we must be on the floor with our teams to ensure we are providing the best guest experience.

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; drive; use hands to finger, handle, or feel; and reach with hands and arms.

*This is a moderately sedentary role; however, standing and bending are necessary.

*Position Type/Expected Hours of Work This is a full-time position and hours of work and days will vary. Availability on evenings and weekends is required as job duties meet the needs of the business. 45-55 Hrs/wk

*Travel

*Travel is primarily local during the business day, although some out-of-the-area travel and overnight may be expected. Daily driving is expected.

*Required Education and Experience

*Experience with restaurant leadership roles.

Experience supervising, coaching, and developing staff.

Additional Eligibility Qualifications

Relevant training certifications in industry topics are helpful. Must have valid Food Manager Certification- Learn 2 Serve or Serve Safe Food Manager Certification and TABC is required.*

*Other Duties

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Night Shifts and weekends are required. Working alongside their team is required as an SGM/Asst DM.

Must have a vehicle. Have to travel between locations in Tomball, Houston, and Humble, TX

Job Type: Full-time

Pay: $38,000.00 - $45,000.00 per year

COVID-19 considerations:

All invited applicants invited to face-to-face interviews must wear their own masks and dress as business professionals.

Job Type: Full-time