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Customer service supervisor
TJX Canton, OH
$63k-82k (estimate)
Full Time | Retail 2 Weeks Ago
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TJX is Hiring a Customer service supervisor Near Canton, OH

Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find.

From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun.

Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.

Posting Notes : TJ Maxx Store 0476 3963 Everhard Rd Nw Canton OH 44709

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.

Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We Are Looking For : You!

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience
  • Benefits include : Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts;
  • pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for : 401(k) match;
  • medical / dental / vision; HSA; health care FSA; life insurance; short / long term disability; paid parental leave; paid holidays / vacation / sick;

auto / home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Contact your TJX representative for more information.

This position has a starting pay range of $13.00 to $13.50 per hour.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail.

Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes : TJ Maxx Store 0476 3963 Everhard Rd Nw Canton OH 44709

Last updated : 2024-04-27

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$63k-82k (estimate)

POST DATE

04/28/2024

EXPIRATION DATE

05/03/2024

WEBSITE

heaney.org

HEADQUARTERS

Framingham, MA

SIZE

<25

INDUSTRY

Retail

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The job skills required for Customer service supervisor include Customer Service, Leadership, Attention to Detail, Promotion, Health Care, Merchandising, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service supervisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer service supervisor positions, which can be used as a reference in future career path planning. As a Customer service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service supervisor. You can explore the career advancement for a Customer service supervisor below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Supervisor job description and responsibilities

Guide and direct customer service team towards achieving operational goals.

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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.

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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.

03/22/2022: Lafayette, LA

Perform annual reviews, appraisals and performance management reviews for the customer service staff.

04/02/2022: Racine, WI

Monitor business and process metrics to measure and manage customer service effectiveness.

05/09/2022: Augusta, GA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Supervisor jobs

Workers must be patient and polite, especially when dealing with difficult or angry customers.

03/28/2022: Durham, NC

The culture must be one of really honestly respecting and valuing staff and customers.

03/01/2022: Newark, NJ

Listen attentively and actively and they must take ownership and responsibility.

03/23/2022: Shreveport, LA

They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.

04/30/2022: New Brunswick, NJ

Good customer service should be offered with politeness, respect and understanding.

02/11/2022: Pine Bluff, AR

Step 3: View the best colleges and universities for Customer Service Supervisor.

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