Direct Metals, Inc.

Job Title: Customer Service Representative

Department: Sales
Wage: $18/ Hour
Full Time Position
Benefits available after Introductory Review period

Summary
The Customer Service Representative is responsible for handling in-person, telephone, fax, and email inquiries regarding Roofing products, product availability, and pricing/order status, as well as entering all resulting orders into the system in a fast paced Distribution environment.

Knowledge of Roofing Materials / Fasteners is highly desired.

Essential Duties and Responsibilities include the following:

Communicate with customers by phone, fax, email, or in person and receives orders for building products. Enter orders into inventory and billing program for processing. Solicit sales of new or additional products.

Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty, as noted below, satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

One year of college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Knowledge

Ability to learn and apply Roofing Product applications and communicate base specifications. Knowledge of Roofing Materials and Fasteners would receive priority consideration.

Language Skills

Must have a strong and proven record of Customer Service skills, and ability to communicate effectively with Customers. Must have ability to read and interpret documents such as purchase order documents and procedure manuals. Ability to write routine reports and correspondence.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have basic knowledge of Inventory control software; MS Word, MS Publisher, MS Outlook and MS Excel Spreadsheet software, and be proficient in typing.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; type, handle, and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand; reach with hands and arms. The employee must occasionally lift and/or move up to 62 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability view computer monitor screws for up to 8 hours per day.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.