99 Customer Service Specialist Jobs in Fort Myers, FL
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Lee County Government is Hiring a Customer Service Specialist Near Fort Myers, FL
- Confers with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints; ensures that appropriate changes were made to resolve customers' problems.
- Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Assists in resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Assists in opening new accounts, completing forms, preparing records, or issuing service discontinuance orders; performs data entry; remains positive and courteous throughout customer interactions.
- Assists patrons in various other activities, as needed.
- Responsible for vaccinating stray animals as they are obtained over the counter.
- May be required to fill in on an as-needed basis for Animal Services' dispatch.
- Performs related work as assigned.
- Requires any combination of education and experience equivalent to High School graduation or GED and one year of fast-paced, professional customer service or closely related experience.
- Possession of a valid driver’s license and an acceptable driving record is required.
- Verifiable experience with animal handling is preferred.
- Strong written and verbal communication, customer service and organizational skills
- Knowledge of Chameleon software is preferred.
- Knowledge of communication with 10-codes preferred.
- Knowledge of two-way radio, wireless communications, digital camera, office equipment, computer software; such as Microsoft Word, Excel, Outlook, etc.
- Knowledge of state statutes and local ordinances relating to animal licensing, leash laws, animal control enforcement procedures and rabies control.
- Knowledge of proper animal handling techniques, microchip scanning, recognition and signs of Zoonotic diseases of animals and laws pertaining to state statute and local ordinances.
- Ability to explain the law, regulations, policies, procedures and protocols to the public with tact, professionalism and courtesy.
- Ability to prioritize emergency and non-emergency calls to protect and maintain health and public safety.
- Ability to establish and maintain positive communication and effective working relationships with the general public, pet placement partners, co-workers, elected and appointed officials, and members of diverse cultural and linguistic backgrounds.
- Ability to lift up to 30 pounds, bend, stoop, lift and crawl as necessary for handling and transporting of animals, equipment and supplies.
- Ability to work in a variety of environmental factors and in all types of weather.
- Work hours and days are Monday - Saturday, 8:00 a.m. to 4:30 p.m. Rotating days off and staying late one night a week until 5:30 p.m.
Job Summary
Full Time
$35k-44k (estimate)
11/27/2023
05/12/2024
leecountync.gov
SANFORD, NC
1,000 - 3,000
Private
MICHAEL MATOCHIK
$5M - $10M
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The job skills required for Customer Service Specialist include Customer Service, Scheduling, Written Communication, Organizational Skills, Futures, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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