Dispatch service Technicians, one call at a time.

Respond to all messages left overnight.

Schedule and coordinate all demand service calls as calls are received.

Create work orders for all service calls.

Maintain the Dispatch board and filing system.

Contact customers with a "Part Pending" status as parts are received for scheduling.

Maintain the Maintenance Agreements, including scheduling, database information, and renewals.

Update customer files as information is received from installation. (Extended Warranties, equipment info, new customers, etc.)

Type service contract proposals for new customers.

Maintain on call schedule, to include 1st on call and standby technician.

Maintain customer history files in database.

File work orders.

Prepare paperwork for all manufacture warranty parts.

Update service database from each service ticket.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Will you be able to reliably commute to Gulfport, MS 39503 for this job?
• How many years of experience do you have working with a scheduling program/system?

Experience:

• HVAC (dispatch preferred): 2 years (Required)
• Quickbooks Desktop: 2 years (Required)

Work Location: In person