Job Overview:

We are seeking a Customer Service Technician to join our team. The ideal candidate will have a passion for customer service, excellent phone etiquette, and the ability to communicate effectively in a fast-paced environment. This person will aslo need to have mechanical knowledge.

Responsibilities:

- Provide exceptional customer service via phone, email, and in-person interactions

- Assist customers with product inquiries, orders, and issue resolution

- Diagnose and repair equipment as required

- Conduct outbound calling campaigns to promote products and services

- Utilize data entry skills to update customer information accurately

Experience:

- Prior experience in customer service is preferred

- Prior experience with mechanic services is preferred

- Ability to communicate effectively with customers

- Strong sales skills and experience with upselling techniques

- Familiarity with data entry processes

Join our team as a Customer Service Technician and enjoy a dynamic work environment where your customer service and mechanical skills will shine.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Gulfport, MS 39503: Relocate before starting work (Required)

Work Location: In person