Summary/Objective:

This position is responsible for growth across the Victory Live family of brands - DTI Management, 1Ticket and Ticket Evolution. The incumbent will oversee the sales process from start to finish. This includes cold calling through onboarding as an official DTI Member. The incumbent is also responsible for staying abreast of industry best practices and implementing them within the organization. Other responsibilities include training, coaching, and overseeing the management of the sales and service sectors. Retention of new and current DTI sellers will be factored into the overall performance review.

Primary Responsibilities:

• Actively prospects and researches new sales leads, establishes qualified leads, and closes sales across our 1Ticket, DTI, and Ticket Evolution seller verticals
• Conduct phone and video conference calls and occasional face-to-face appointments to ensure sales processes are efficient and effective
• Facilitate demonstrations of the 1Ticket, DTI, and Ticket Evolution products and services and provide training to sellers to ensure their success on our platforms
• Understands the primary and secondary ticket industry to ensure compliance with the organization’s standards
• Achieve and exceed annual personal sales goal established by management
• Facilitate proper communication and reporting for all business lines
• Coordinate with the Business Development department in the creation of service and support materials, including but not limited to, email templates, help articles, etc.
• Strive to creatively contribute ideas to assist the organization in achieving sales goals
• Participate in the resolution of seller issues as they arise, including follow-up as appropriate
• Participate in special projects/project team(s), or other duties as assigned

Position Requirements

• Must have previous success in a consumer-facing role
• Possess exceptional leadership, coaching, and motivational skills
• Ability to maintain an impeccable professional appearance
• Ability to demonstrate uncompromised judgment and discretion regarding interpersonal relationships
• Must have a strong sense of self-awareness and emotional intelligence
• Ability to comfortably handle high-profile situations that may occur simultaneously
• Maintain confidentiality and use the utmost discretion when privy to sensitive information
• Must have good decision-making skills, solid judgment, and interpersonal effectiveness
• Must be self-directed and able to work independently
• Must be a flexible and reliable team player, both within own department and within the company as a whole
• Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills
• Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objective
• Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption
• Knowledge and understanding of the primary and secondary ticket industry preferred
• Proficiency in ticketing systems, managing ticket inventory, as well as third-party software, is a plus
• A complete understanding of the Victory Live brands
• Willingness to travel when necessary

Knowledge/Experience Requirements

• A Bachelor’s degree from an accredited institution
• Minimum three years of sales experience, a plus if sales experience is with a professional sports team, entertainment agency or ticketing company
• Proficiency with Microsoft Office and Google web applications (Chrome, Gmail, Google Docs, Google Sheets)
• Problem solving, research, and analytical skills
• Proficient computer and typing skills
• Ability to work nights and weekends to accommodate the needs of the business

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Americans with Disabilities Act

If you are an applicant who needs a reasonable accommodation for disability to participate in the application process at Victory Live, submit the form for Reasonable Accommodation for Participation in Job Application Process to hr@victorylive.com. Please be sure to submit your request at least 5 business days in advance of the date you need the requested accommodation.

Equal Employment Opportunity Employer

Federal EEO laws protect all applicants from discrimination on the following bases: race, color, sex (not limited to conduct, which is sexual in nature, includes pregnancy, gender identity, sexual orientation, transgender status), age (40 and over), religion, national origin, disability, genetic information, retaliation for participating in the EEO process or opposing discrimination.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at time.

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