DETAILS: Customer Service Representative

COMPENSATION: $16 - $18 per hour

ROLE TYPE: In office during Training, Hybrid work may be possible after 30 days

We are looking for someone to join an industry leading organization on the Customer Service Team. This will be an excellent opportunity to gain excellent experience working for a well-known company. The ideal person will be a great communicator that has the patience and ability to communicate with multiple departments across the organization. This role ultimately is key in providing excellent customer service to the clients of the organization, if you have experience working in similar roles please reach out to learn more. Our client is currently working in a hybrid environment and plans to continue this. This is a great opportunity to get your foot in the door with a stable company that puts their people first.

RESPONSIBILITIES: Customer Service Representative

· Provide quality customer service to our clients directly or indirectly through interactions with customer’s and service providers

· Coordinate customer service efforts with other team members as necessary to complete task

· Serve as an administrative assistant to the team as needed when not interfacing with customers

· Communicate with internal team to escalate any customer issues to the proper department in order to solve the problem at hand

· Collaborate with Customer Service team to continually improve internal processes to increase efficiency and deliver quality service.

· Communicate with other teams as needed to share customer/technician feedback that could result in improvements to company products or processes

· Process basic communications via email or other basic computer software between service technicians, clients, and internal team members to ensure proper information is conveyed related to product servicing.

REQUIREMENTS: Customer Service Representative

· At least 1 year of experience in a customer service-related role

Thorndale Partners, LLC

Your trusted talent acquisition partner working to provide a premium experience to both job seekers and hiring managers. We are an Equal Employment Opportunity organization and we do not discriminate against any applicant for employment on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, disability, or any other federal, state, or local protected class.

Please visit our Website and follow us on LinkedIn to learn more.

Job Type: Contract

Pay: $16.00 - $18.00 per hour

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Smyrna, TN 37167: Relocate before starting work (Required)

Work Location: In person