24 Customer Service Representative Jobs in Smyrna, TN
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Advantage xPO is Hiring a Customer Service Representative Near Smyrna, TN
Hours: Monday-Friday, 7:00am-3:00pm
Position Summary:
Vallen's Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to Vallen's customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.
Essential Job Duties and Responsibilities:
* Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen's purchasing strategies.
* Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
* Place purchase requisitions and vendor purchase orders.
* Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
* Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
* Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
* Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
* Communicate with vendors to resolve problems with timeliness and product quality.
* Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
* Research and resolve account payables nonconformance with suppliers.
* Identify opportunities for and document customer cost savings.
* Produce customer KPI measurement data.
* Follow all Vallen and customer Standard Operating Procedures.
* Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.
* Perform other duties as assigned.
Job Qualifications:
High school diploma or equivalent. Bachelor's degree in a related field (e.g., Business, Finance, etc.) preferred. 1 years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:
* Excellent customer service.
* Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
* Mathematical aptitude for basic calculations.
* Self-starter with the ability to work independently.
* Strong attention to detail and accuracy.
* Demonstrated strong attention to detail, organizational and execution skills.
* Proficiency with MS-Office products.
* Strong verbal and written communication skills.
Work Environment & Physical Demands:
* Long periods of time working on a computer and performing repetitive key-boarding activities.
* Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.
* Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).
* Overtime hours may be required with little advanced notice.
* While performing the duties of this job, the associate is regularly required to talk and hear. The associate frequently is required to sit. The associate is occasionally required to stand and walk. The associate may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and may require the ability to distinguish color.
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About Advantage xPOAdvantage xPO is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage xPO is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Staffmark makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer.Job Summary
Full Time
Business Services
$43k-55k (estimate)
03/15/2024
04/28/2024
advantagexpo.com
CHICAGO, IL
25 - 50
1969
Private
KAREN BROWNE
$5M - $10M
Business Services
Related Companies
About Advantage xPO
Advantage xPO is a staffing and recruiting firm that provides recruitment process outsourcing and managed services.
The job skills required for Customer Service Representative include Customer Service, CSR, Written Communication, Attention to Detail, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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