Responsible for interacting professionally and efficiently with all callers, patients and associates. Must have desire to provide customer service and...

nowledge of Medicare, Medicaid, commercial insurance carriers, managed care, and EMR systems

Able to successfully communicate with physicians, management and other staff as required to execute job duties

Be dependable, a self-starter, and work with some level of independence to achieve results

Ability to work efficiently, independently, organized and in a team environment

Ability to give and receive constructive criticism to improve skills and understanding of tasks

Ability to function well in a team environment, maintain good communication with co-workers and supervisors

Must understand TEG mission and objectives and the importance of attitude, attendance, accuracy, appearance, aptitude and adaptability in achieving objectives

Knowledge of MS Word, Excel and Internet

Provides a caller with first call resolution

Listens, build rapport and display empathy, and courtesy with caller/patients

Systematically and thoroughly researches, and effectively communicates all options and resources for callers

Responsible for balancing patient needs with high call volume

Records patient's complete demographic and insurance information, and enters into EMR system with accuracy

Willing and able to take initiative to identify problems and suggest ways of correction

Be able to understand the doctors' schedules and special testing for each TEG location

Gathers information and using relevant resources (telephone, computer applications, and resource books)

Data entry must be completed in a timely fashion with accuracy

Works with Call Center Supervisor to ensure doctors' schedules are reviewed daily for open appointments and accuracy for the listed procedure and patient information.

Send To Do's to all locations for insurance/billing, questions for the nurse, glasses, prescription refills and any requests from patients

Must be able to multi task without losing composure or becoming frustrated

Must maintain busy call productivity rate of 55% or above during first 90 days and increase to 65% next ninety days, then average a busy call rate of productivity of 85% or above for consistency averaging a minimum of 2.5 minutes per call

Must have pleasant telephone voice/excellent interpersonal skills and maintain a Quality Score of 85 or above

Attend training meetings, associate meetings, and organizational committee meetings as requested

Follows and ensures implementation of TEG policies and procedures

Performs other duties as assigned