Job Description:

Job Title: Member Services Associate

Department: Membership

Reports to: Membership Manager

FLSA Status: Non-Exempt

Job Status: Seasonal

Job Purpose: To provide friendly, informative customer service to Zoo Atlanta’s Members and guests who are interested in purchasing or inquiring about Membership. This position is sales-driven with a proficiency in computers.

Essential Duties and Responsibilities:

• Assist Member Services walk-in, phone-in and on-site customers with questions and purchases
• Clearly and creatively communicate Membership levels, values and benefits
• Complete purchases and handle cash, credit and check purchases securely and accurately
• Meet and/or exceed individual as well as team sales goals each month as set by management team
• Create, maintain, and edit Member records in Raiser’s Edge Database
• Research and resolve Member issues
• Respond to Membership emails
• Place outbound calls to Members and animal sponsorship donors
• Assist with Member events as needed
• Assist with fulfillment duties as needed
• Process card and ticket reprints
• Handle AZA reciprocal list program
• Explain policies and procedures in detail as they relate to Membership products
• Complete a variety of forms correctly and with an emphasis on detail
• Perform other data entry and Member Services assistance as needed
• Must be willing to work holidays, weekends and Zoo Atlanta events as needed
• Maintain positive working relationships and communication within the Membership team environment as well as with all other Zoo Atlanta staff
• Attend mandatory training provided by Membership department; responsible for taking notes and implementing training information into an effective selling tactic
• Must be willing to support Zoo Atlanta’s Vision, Mission and Values statement.
• Any other miscellaneous projects/assignment assigned by Zoo Atlanta’s Membership/Marketing Management Team.