We are looking for a Senior UX Researcher to join our team at Think Company. While the role is not yet open, we would love to start the conversation with qualified candidates!

Think Company operates in the United States as a fully remote company with limited potential travel unless otherwise noted. As such, please consider this a remote (work from home) position. Please note that Thinkers are expected to operate within Eastern Standard Time Zone business hours.

FLSA Status: Exempt
Annual Base Salary: $78,030 - $95,000

Think Company is looking for a Senior UX Researcher to join an established design and research team. As a member of this team, you will help evolve and refine existing products, services and systems while also contributing to developing future strategic research and design decisions for our client’s line of work. 

You should have experience owning significant portions of major design research initiatives, leveraging both qualitative and quantitative, generative and evaluative research. You should also be able to assess research questions at hand, plan a path forward, and surface invaluable insights influencing next steps and key decisions—all while partnering with multi-disciplinary teams.

If you love solving problems through an intensely collaborative research and design process with clients and colleagues—and can communicate those ideas clearly—you may be our ideal candidate. You should have a firm grounding in foundational design research principles, portfolio pieces demonstrating your ability to plan and execute research for user experiences, and an innate interest in shaping our connected world.

What You'd Do

• Conduct research to learn more about user experiences with digital products, complex systems, service experiences, in-store experiences and more
• Execute research alongside digital product teams, in both agile and waterfall environments
• Work closely with client teams to identify research goals and questions
• Work cross-functionally with software development, design, content strategy, data science, and marketing
• Command a broad set of qualitative, quantitative and user-centered design research methods (e.g., usability testing, ethnography, diary study)
• Conduct simple quantitative analysis and synthesis of data sets
• Facilitate research debriefs, brainstorming exercises, and other workshops that utilize design thinking approaches to fuel ideation and evaluate product design grounded in research findings
• Communicate research insights and recommendations in compelling and creative ways with team members and senior management
• Utilize design thinking approaches in product design and research

What You Bring

• Portfolio of work demonstrating experience researching for complex systems and user experiences 
• At least 4 years of relevant experience in the UX design field, conducting both discovery research as well as research within an agile environment
• Uncommon attention to detail with a focus on efficiency
• Track record of driving research work streams and deliverables
• Strong ability to communicate research findings and opportunities to team members and clients in live presentations
• Proficiency with tools and applications that enable and supplement research efforts in remote environments (usability testing, card sorts, surveys, first click tests, diary studies, etc.)

Bonus Points

• Working knowledge of basic UX principles 
• Experience conducting research for service experiences and other non-digital experiences
• Experience with data analytics and/or partnering with data analytics teams to understand user experiences

Who we are

Think Company defines and solves business problems for companies across a wide range of industries, from start-ups to Fortune 50 organizations. Our environment is dynamic and highly matrixed, involving design, development, and project management. We do more than production—we conduct discovery, research, ideation, prototyping, testing, and implementation.

Our employees—Thinkers—present concepts to executive-level stakeholders, answer hard questions, and use evidence to make recommendations. Our solutions often solve the challenges of modern companies—integrating multiple systems, breaking down organizational silos, and creating more holistic service experiences. See examples of our typical projects.

We are a design firm that encourages fun, creativity, and relationship building. Check out Think Company's Core Values.

Think Company is dedicated to greater diversity and inclusion within our organization and provides equal opportunity to people of all races, ethnicities, religions, genders, sexual orientations, gender identifications, abilities, income, marital status, ages, philosophies, disabilities, and veteran status.

Recruiters and staffing companies need not contact us and do not have permission to contact people on our behalf.