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Job Summary
Job Description
Core Responsibilities
Conducts qualitative and quantitative user experience studies including both moderated and unmoderated usability, interviews and card sorting tests using remote tools such as usertesting.com
Communicates objective insights and actionable recommendations to stakeholder teams.
Creates reports and frameworks to provide strategic recommendations to product and design teams to improve the user experience.
Contributes to effective systems for understanding and incorporating customer and business needs into the product development process.
Partners with other insight driven groups within Comcast Business, such as Marketing Research and Digital Product Analytics to tell a broader product story for stakeholders.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Qualifications:
2-4 Years Hands-on Human Computer Interaction and/or UX research experience, informing a detailed understanding of how to elicit user needs for technology and media products.
Develops strong partnerships with Design, Content, Product and Engineering stakeholders.
Demonstrated ability to lead user research studies end-to-end, from planning, recruiting and moderating to analyzing data, documenting insights and presenting findings.
Experience with a range of user research methods used to gather qualitative and quantitative data (contextual interviews, participant observation, formative and summative usability testing, focus groups, card sorting, survey design & analysis, etc.)
Demonstrated understanding of heuristics for user interfaces, usability and accessibility standards and principles experience conducting accessibility evaluations
Ability to produce top-line summaries of what is relevant and actionable.
Demonstrated ability to self-motivate and follow-through on projects, naturally curious, able to work with minimal supervision and lead research projects.
Desire to continually stay current with technology, trends, tools and industry standards in UX, usability, accessibility and user research.
Ability to communicate effectively with technical and non-technical stakeholders.
Experience working in a matrixed, agile environment.
Previous experience with B2B products or services is a plus.
Education Level
Bachelors Degree or Equivalent, Masters Preferred
Field of Study
User Experience, Information Sciences, Psychology, Anthropology, Linguistics, Human-Computer Interaction, Human Factors, Cognitive Science or related discipline or equivalent experience.
Years Experience
Generally requires 2-4 years related experience
Employees at all levels are expected to:
Disclaimer:
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
Full Time
Transportation
$68k-84k (estimate)
04/29/2024
04/29/2024
CHESAPEAKE, VA
15,000 - 50,000
2018
DONYELL GALLOP
$500M - $1B
Transportation
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