JOB SUMMARY:

We are looking for servers for State and Lake at theWit Hotel.
This person must deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Also, this person much create a welcoming, playful and thoughtful service environment.

SKILLS:

We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. This position requires strong leadership skills by those who are not afraid to be imaginative or inspired. You’ll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your staff performance in order to provide a Four Diamond level of service for all guests each and every day.

RESPONSIBILITIES:

•  Accommodate guests by making each individual feel welcome, being on the floor at all times.
•  Have a detailed knowledge about the menu, bar menu, and beverage list.
•  Present menu, answer questions, and make suggestions regarding food, beverage and service.
•  Be aware of service flow, dining time, and adjust for each guest's individual needs.
•  Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
•  Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system.
•  Coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
•  Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
•  Breakdown, clean and set-up of tables, buffets, and food stations.
•  Perform all duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

•  2-3 years related experience and/or training
•  TIPS and ServSafe Certified
•  Available to work opening & closing shifts, holidays and long shifts if necessary.
•  Must be able to deal with guests in a professional manner.
•  Must maintain a professional appearance and have a strong sense of urgency.
•  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
•  Ability to speak effectively before groups of customers or employees of the organization.
•  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
•  Knowledge of the Micros POS system.
•  Ability to stand for stand and/or walk for long periods of time without sitting.
•  Must be able to lift and/or move up to 25 pounds.
•  Be flexible since this is a 24/7 hotel operation
•  Regular and reliable attendance.